Job Opening for Watchmaker (Madrid,ES)

Job responsibilities

Diagnosis and Quotation

• Carry out thorough diagnostics and prepare accurate quotations for all types of watches, both quartz and mechanical.
• Determine the spare parts required for each intervention, coordinating their request with the Spare Parts Department.

Technical Maintenance and Repairs

• Perform essential maintenance work, such as battery replacements, water-resistance testing, and partial repairs (crystal, crown, hands, etc.) on quartz watches.
• Carry out complex and complete repairs on automatic mechanical movements, chronographs (standard and manufacture), and, in general, across all models in the TAG Heuer collection.
• Replace and adjust quartz and automatic movements.
• Perform bracelet repairs and adjustments.

Quality Control and Operational Excellence

• Post-repair controls: Conduct rigorous final quality checks on every repaired watch, both aesthetic and technical, ensuring compliance with the brand’s standards.
• Subcontractor management: Monitor the quality of repairs carried out by subcontractors, providing and communicating constructive feedback to support continuous improvement.
• Preparation for shipment: Carefully package watches in their repair cases for final shipment to the customer.
• Performance and targets: Maintain repair return and quality-control return rates within the performance targets defined by the brand.

Equipment Maintenance

• Ensure the weekly maintenance of polishing and cleaning equipment, guaranteeing optimal performance and extending its service life.

Customer Service (Occasional)

• Provide direct customer support and assistance at the reception desk, offering technical information and advice when required.

Profile

1. Technical Knowledge and Experience

• Expertise in quartz watchmaking: Solid knowledge and proven experience in the maintenance, diagnosis, and repair of quartz movements and quartz chronographs.
• Expertise in mechanical watchmaking (desirable): Knowledge and/or experience in servicing automatic mechanical movements, chronographs, and manufacture movements.
• Aesthetic and finishing fundamentals: Knowledge of or experience in polishing techniques and the refurbishment of cases and bracelets.
• Quality control: Demonstrated experience in conducting post-repair quality checks, both technical and aesthetic.

2. Professional and Behavioral Competencies

• Quality and attention to detail: Exceptional meticulousness and precision throughout all stages of the work, with an uncompromising focus on the aesthetic and functional excellence of the final product. Ability to adhere to the highest brand quality standards.
• Problem-solving and resilience: Ability to analyze unexpected or complex situations while remaining calm and effective under pressure. Capacity to address technical challenges with creative and efficient solutions.
• Adaptability and openness to change: Flexibility to adapt to new methodologies, technologies, or brand procedures. Willingness to learn and adapt to a dynamic environment.
• Continuous learning: Strong motivation to acquire and assimilate new technical knowledge and processes, applying learning to continuously improve performance.
• Customer orientation (internal and external): Ability to understand and anticipate the expectations of customers and distributors, ensuring a service that reflects the prestige of the brand.
• Compliance with standards and policies: Strict adherence to company protocols, internal regulations, safety policies, and the proper use of equipment and materials. Act as an ambassador for the values of the brands.