About the job
About The Role
Our Phoenix Authentication Center is where the magic happens! The Art & Science of Real comes to life within our facility, combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our center, the team processes, authenticates, and repairs luxury items for listing on our website. As a Watch Specialist, you will be responsible for assessing, repairing, and authenticating luxury timepieces, ensuring they meet our high standards of functionality, accuracy, and authenticity. If you have a passion for horology and thrive in a fast-paced, production-driven environment, this could be the perfect match!
What You Get To Do Every Day
- Accountable for assessing the condition, authenticity, and functionality of timepieces personally worked on within our locations.
- Accountable for diagnosing and performing service on timepieces of basic to moderate complexity to restore them The RealReal standards of accuracy and functionality
- Accountable for coordinating the necessary communication between all watchmakers, clients, customers and operations personnel, to receive approval on needed repairs and process accordingly
- Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal
- Work closely with Expert Service leaders to assist in any requested educational or training initiatives
- Partner with Expert Service leaders to scale and diversify the growth of the company’s watch repair and service initiatives
What You Bring To The Role
- Ability to execute on communication systems
- Adept at working with technology solutions to increase productivity and efficiency
- Polished in verbal and written communication
- Ability to handle multiple complex, time sensitive situations
- Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required.
- Degree or certification from relevant watchmaking educational institution
- 3-5 years experience repairing timepieces
- Brand certification from major watch brand a plus
Compensation, Benefits, + Perks
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid parental leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
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