About the job
Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece. We are honoured to play a small role and do everything we can to assist our clients in these DEFINING MOMENTS ™.
Step into a world of timeless elegance. Raffi Jewellers proudly unveils a new Rolex Boutique, located inside Royalmount Shopping Centre in Montreal, designed to offer a world-class luxury experience to every client. We’re currently seeking passionate and driven individuals to join our team and represent the brand’s legacy with elegance, professionalism, and precision.
Your Impact:
As a Watchmaker, you will help to significantly elevate customer experience, sales potential, and brand credibility. You will perform on-site diagnostics and repairs, reducing service turnaround times, and boosting customer satisfaction. Your expertise builds trust with clients.
Responsibilities:
- Conduct meticulous assessments of each incoming timepiece, capturing detailed notes to document condition, previous wear, and any signs of prior servicing
- Analyze mechanical movements to identify malfunctions or anomalies, ensuring a holistic diagnosis that considers both visible and underlying issues
- Interpret client concerns and translate them into precise technical evaluations
- Recommend service levels in accordance with each brand’s standards and brand-specific protocols, ensuring accuracy and transparency
- Clearly communicate findings and service proposals to Customer Service staff or directly to the client where appropriate
- Generate parts lists for ordering and confirm availability and delivery timelines.
- Carefully dismantle timepieces using appropriate anti-static tools and under controlled environmental workshop conditions
- Execute case and bracelet refinishing using a range of specialized techniques (polishing, satin-finishing, sandblasting, lapping), matched to the brand’s finishing standards and certification level
- Verify water proofness using advanced testing methods (air pressure, vacuum chamber, and water immersion systems), documenting results.
- Perform full overhauls of mechanical movements.
- Inspect and replace worn or damaged components.
- Adjust and regulate timing using advanced timing equipment (e.g., Witschi or Greiner systems), ensuring chronometric accuracy within brand standards
- Maintain an immaculate and efficient workstation in accordance with both Raffi Jewellers and Rolex specifications
- Ensure that all watchmaking tools and components are organized, secured, and inventoried
Must-Haves:
- Minimum 5 years’ experience in watchmaking
- Completion and/or Certification in recognized Watchmaking Program
- Able to complete a bench test
- High level of dexterity and focus to handle small parts
- Strong attention to detail with organizational and time-management skills.
- High level of discretion and confidentiality in handling client information.
The Benefits:
- Competitive compensation and comprehensive benefits package
- Collaborative and supportive team environment
- Opportunities for career development and advancement, including attending exclusive brand training and industry events.
Join a team providing exceptional service to their discerning clientele while growing your career in the exciting world of luxury retail!
Raffi Jewellers promotes fair and equitable recruitment practices. Accommodations are available upon request for Candidates with disabilities taking part in the recruitment process.
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