The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
Boutique Technician – Chicago
Cartier | Chicago, IL
Reports to: Technical Operations Regional Manager
Role Overview
Primary Duties:
The main purpose of the Cartier Boutique Technician is to provide technical services, for Watches and Jewelry. These services will include:
● Quick Services
▫ Watches
▫ Jewelry
▪ Chain Adjustments and components replacements
▪ Polishing
▪ Rhodium (Only at designated locations)
● Watches
▫ Maintenance and complete services ( quartz calibers)
▫ Polishing
Responsibilities
Key Responsibility 1: Client Care support
● Support sales teams for client care cases requiring technical input
● Support sales teams for complex bracelet adjustments or changes.
Key Responsibility 2: Diagnosis
● Diagnosis of all products to determine the service required and destination of where the service will be performed:
▪ Main Service Facility Center
▪ Boutique
▪ Vendor
● Product to be covered in diagnosis
▫ Watches
▫ Jewelry
▫ Clocks
▫ Accessories
Key Responsibility 3: Watch Services
● Watches
● Quick Services
▫ Battery
▫ Functional Checks
▫ Rate Adjustments
● Water Resistance Renewal
● Component Replacement
● Complete Service
● Polishing
Key Responsibility 4: Services on Jewelry
● Perform adjustments on chains
▫ Adding/removing links
● Perform services on LOVE Bracelets
● Polishing
● Rhodium Services (Only at specific locations)
Key Responsibility 5: Maintain Workshop Tools and Equipment
● Ensure that the following are being maintained and calibrated:
▫ Tools
▫ Equipment
▫ Bench Organization
●Apply 5S Practices
Key Responsibility 6: Maintain Workflow
● Ensure that services are moving through the flow by respecting Task Objectives
● Service Coding
▫ Warranties
▫ Quality
Qualifications
● Required Experience: 3-5 Years of working with Luxury Watches/ Products
Technical Skills/Abilities:
● Watchmaking technical operations experience
● Encasing Certification (WOSTEP)
● Or must be able to pass a Technician Exam in order to validate the ability to perform what has been described above
Personal Skills:
● Client focused
● Computer Skills
▫ Knowledge of SAP
▫ Zoom/TEAMs Navigation
● Being able to handle multiple tasks simultaneously is required.
● The ability to work with a team in a fast-paced environment is required.
● Strong organizational, interpersonal & communication skills
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.
At Richemont, We Craft the Future!
Expected Salary Range: $65,000-$95,000
Salary will be negotiated based on relevant skills and experience.
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