WATCHMAKER – New York
Reporting to the Technical Director, the Watchmaker will have the primary responsibilities to diagnose and repair watches, which includes:
When needed, the individual is also expected to collaborate with the Sales Team and their client, when additional information requested by the client, the watchmaker needs to be able to provide this technical insight.
Describe condition of the piece to be evaluated.
Identify root cause of problems in accordance with the client request(s).
Select the adequate service in accordance with the Brands policy while:
Meeting the client request.
Proposing a solution to solve the issue.
Identify the spare parts needed to repair the evaluated piece
Dismantle the timepieces and insert all parts dismantled into the repair box:
Remove the strap or the bracelet.
Separate movement/dial/hands from the case components.
Dismantle the watches case components.
Install and assemble the watches case components in preparation of the encasing of the movement.
Check and ensure waterproofness of the case.
Analyse and take decisions to define proper methodology to repair any calibre needed except those calibers that require restoration.
Use or develop adequate tools or processes to correct issues that can arise during the repair process.
When necessary, resolve issues related to spare parts by fixing existing components of the piece.
Could have the ability to polish and refinish to Watch Central specifications
Install the dial and the hands prior to encase the movement and close the watch.
Perform a first Quality Control to ensure that the piece is in working order.
Transfer the completed piece to the Quality Control Department.
Maintenance and Organization of the Workshop:
Follow specifications and procedures:
Standards of Quality & Standard Time of Operations (STOs)
Maintain Tools and Equipment:
Ensure that all equipment used are calibrated and maintained at a high standard.
Proper layout and accessibility of all tools and equipment.
Maintain a cleaned, organized, and safe working area.
High School Diploma or GDA
Watchmaking diploma is preferred.
Ability to travel to Switzerland for training
Minimum of 3-5 years of experience in Watchmaking regarding high quality calibers preferred.
Working experience with luxury brands is a plus.
Technical Skills / Abilities:
Strong attention to detail and the ability to restore and refinish components to their original condition and aesthetical appearance
Ability to follow instructions and efficiently provide a high level of quality.
Ability to analyse and solve problems by using adequate processes and tools available.
Other Skills and Attributes:
Proven ability to work in a fast-paced environment.
Good communication and listening skills.
Computer skills are a plus.