At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

OVERVIEW

The main purpose of the Cartier Boutique Watchmaker is to provide immediate service to clients entering the Boutique.  This includes providing detailed analysis for the purpose of the repair, being processed at the Watchmakers Location or the  RTC, without interruption, including all services and components.

Cartier Boutique Watchmaker  – Short Hills, NJ

KEY RESPONSIBILITIES

Diagnosis/Services

Evaluation of  products

• Watches
• Clocks
• Some Accessories where applicable

Selection of Proper Services to be carried out by the Watchmaker according to Brand Policy to complete Diagnosis and perform services that include the following

• Complete Service
• Internal Service
• Polishing Service (Where applicable)
• Quick Service
• Bracelet/Strap Service

These services will include the following types of calibers:

• Quartz
• Mechanical
• Automatic
• Chronographs
• Complications
• Perpetual Calendars
• Tourbillions
• High Jewelry

In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing.   The evaluation requires that the following is considered:

History

• Previous services performed
• Warranty
• Sales
• Intervention

• Product History
• Quality Conquest
• Network Feedback
• Conditions
• Physical Condition
• Case/Bracelet
• Functionality
• Water Resistance
• Movement Tolerances

Rate

• Amplitude
• Beat error
• Lower Working Limits
• Consumption
• Battery load

Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion

• Boutique
• RTC
• Brand-Approved Vendors
• Inter-Network Locations
• Movement Exchange

Fitting of:

• Dial
• Hands
• Stem

Case Assembly

• Gluing
• Component Fitting
• Water Resistance
• Watchmaking

Practices

• Hairspring Adjustments
• Escapement
• Oiling
• Tolerances
• Theoretical Knowledge

Communication

Communicate  in a professional and informative manner, diagnostic results to:

• Boutique Personnel
• Manager/Director
• Sales Associates
• CSR
• Clients when necessary

Provide the Technical Supervisor/Director with feedback related to quality issues found with new and existing product during the repair processes

• Components
• Tools
• Equipment
• Maintenance
• Participate in Maison Sponsored Events
• Product Launches
• VIP Events

Trainings

Participate in Brand Trainings at the RTC

• Routine Refreshers
• Evolution
• Calibers
• Processes
• Tolerances
• Equipment/Tools
• Brand Objectives and Policies

Education:

• Certification from an Accredited Watchmaking School

Required experience:

• 2-5 Years of  working with Luxury Watches/ Products
• RTC Training Program

Technical skills / abilities:

• Basic Calibers
• Quartz
• Mechanical
• Automatic
• Chronographs

Basic knowledge of Watch Complications

• Perpetual Calendars
• Tourbillions
• High Jewelry
• Personal skills:
• Computer Skills
• Knowledge of SAP
• Ability to handle multiple tasks simultaneously is required.

• Ability to work with a team in a fast-paced environment is required.
• Strong organizational, interpersonal & communication skills