Permanent
LVMH Watch & Jewellery UK is part of one of the world’s leading luxury goods companies distributing and servicing prestigious watch brands TAG Heuer, Zenith, Hublot & Bulgari. As part of our commitment to provide customers with a premium service, we are expanding our UK after-sales team and looking to recruit the following position:
Watchmaker
Full Time, Permanent Contract
Based in Walkden, Manchester
Mission:
• Servicing and repairing all types of quartz and automatic watches to the highest of standards within expected timeframes
• Support the department in providing an efficient and competitive UK after-sales service which appropriately reflects brand values and results in high customer satisfaction and brand loyalty
Duties and Responsibilities:
• Carry out services and repairs to all types of mechanical and quartz watches
• Carry out refurbishment of precious metal and stainless steel cases and bracelets
• Achieve workload targets within agreed timeframes and standards, and contribute to achievement of department targets
• Conduct and support the training of technicians and trainee watchmakers in all aspects of servicing and overhauling watches
• Providing advice and information to manager as required
• Promote quality achievement and performance improvement
• Develop and maintain an in-depth current product and brand knowledge
• Pro-active in developing technical skills and industry knowledge
• Attend in house and brand house training
• Support technical training and events across other business areas
• Maintain high quality of work keeping returns to a minimum resulting in customer satisfaction and a positive brand image
Profile
Education:
• WOSTEP/BHI or Swiss watchmaking qualification and training
• Minimum GCSE level qualifications
Professional Experience:
• Professional/career level watchmaking experience (Swiss/luxury brand preferable)
• Ability to service and maintain Swiss/luxury timepieces
• Experience of working as part of a team in a commercial technical department/business and individually
• Proven experience of working towards and achieving departmental targets
Personal Profile:
• Commercial awareness
• Passion for watches/luxury timepieces
• Able to prioritise and plan own workload
• Excellent communication and interpersonal skills
• Able to work flexibly, to embrace change and to work as part of a team
• Drive for results
• Self-motivated
• Ambitious with a willingness to learn and complete development training
• Able to deal effectively with people at all levels and in all areas of the organisation
• Be a brand ambassador of the business
• Able to work under pressure achieving a high level of accuracy
• Demonstrate an attitude of professionalism, conscientiousness and reliability
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