About the job
Overview
Bench Jewelers are an integral part of the Shane Co. team. You will perform all requested and necessary work on jewelry to include setting, sizing, re-tipping, welding, soldering, polishing, engraving, cleaning, and other work consistent with Shane Co. standards of quality, service, and timeliness.
As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.
Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!
Responsibilities
As a member of a high performing team, you will be providing exceptional service and helping team members do the same. Daily responsibilities may include:
•Ensuring the quality of Company merchandise and make and provide accurate assessments of merchandise quality and condition.
•Providing accurate assessments of merchandise quality and condition so that the company may make proper decisions on the best course of action.
•Maintaining the shop and personal workspace in a clean, organized, presentable, and efficient manner.
•Constantly pursuing personal and shop improvement and development by learning, sharing, and updating yourself on new and more effective and/or efficient jeweler skills, processes, and methods.
•Working professionally, efficiently, and courteously with all Store and Company staff, fostering teamwork and respect.
•Findings inventory
•Supporting other shops as well as our home office when there are work overflows or special projects.
•Consulting directly with staff and customers as needed to help ensure customer needs are met through the sales process and/or the repair process.
•Providing cost estimates for additional shop/ jeweler personalization options that the customer can entertain depending on desires.
•Communicating any opportunities for maximizing service, merchandise selection or other sales opportunities through your Visual Merchandiser and management team.
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