Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 180 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.’s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.
We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.
•Perform merchandise finishing and cleaning on all assigned orders according to Tiffany & Co. standards:
•Quality – Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed; inspect all assigned orders for additional defects and note, repair or escalate as appropriate; perform “specialty craft work” (e.g. rhodium plating, sandblasting) as appropriate to skill set and work mix.
•Productivity – Meet or exceed established productivity standards based on work mix and role.
•Organization – Maintain assigned orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to administration or management. Maintain an accurate log of all assigned orders as specified by management. Request any needed parts, consumable material, tools or supplies according to established procedures; maintain all assigned parts, metals and scrap in a secure and organized fashion and according to established procedures.
•Develop deep Tiffany & Co. product knowledge including but not limited to designers, collections, materials, methods of manufacture and repair techniques.
•Proactively seek and apply new skills and techniques that result in quality, safety or productivity improvements.
•Take a leadership role in developing the skills of co-workers, especially new hires; actively collaborate with coworkers, administration and management in problem solving and process improvement.
•Deliver one-on-one or group training as needed to local and remote technicians.
•Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
•Maintain a safe workstation free from risks.
•Immediately report any safety incidents, including “near misses,” to management.
•Take a leadership role in ensuring a safe workplace, including training co-workers.
•Provide assistance as needed throughout the center; perform alternate craft work as needed and as capable; assist administration with workflow management; participate in special projects.
•Contribute to the safe and efficient operation of the workshop; assist in cleaning and maintaining common areas and equipment; report any worn, broken or unsafe tools, equipment and supplies; identify and report any gaps in workshop infrastructure.
•Partner with management to identify and implement needed enhancements to the workshop; stay abreast of industry changes and development and make recommendations to management.
Required Qualifications/Primary Job Requirements:
•High school diploma or equivalent
•Minimum 5 years experience as a production or repair polisher, jeweler or silversmith, with experience in all aspects of metal finishing
•Successful completion of a Tiffany & Co. polishing bench test
•Excellent verbal and written English language skills
Proficiency with common computer operating systems
•Ability to meet the physical, cognitive and work environment requirements as outlined below
•Preferred Qualifications/Primary Job Requirements:
•Experience in jewelry repair
•Technical school diploma
•Craft or technical course work (e.g. trade association training seminar)
•Ability to operate computer-operated technical equipment (e.g. engraving machine)
•Graduate gemologist or previous GIA course work
•Jewelers of America or other technical certification
•Multi-lingual, especially Japanese, Cantonese, Korean, Spanish or English