Job description

Key areas of responsibility include assisting in the authentication, evaluation and pricing of fine jewelry & watch items, and communicating this expertise to clientele at The RealReal Soho location. The FJW store expert should be comfortable in social situations, enjoy educating others, and have demonstrated enthusiasm & curiosity for jewelry, gemology, and/or watches. Applicants must be able to split time between SoHo & Secaucus warehouse location, and have weekend availability.



  • Position will be held accountable for properly communicating information regarding authenticity, gemology, history & pricing of fine jewelry & watch items
  • Maintain thorough understanding of current inventory
  • Spend time at TRR warehouse assisting with authentication & pricing & gemological analysis of new consignments
  • Handle all other requests as necessary to support FJW team as determined by Pricing & Authenticity Manager
watch repair



  • Knowledge of jewelry & watch materials & iconic brands
  • Basic understanding of gems & gemology
  • Familiarity with identification of precious metals
  • Demonstrated commitment & curiosity towards expanding one’s own expertise in the fields of Gemology, Jewelry and/or Watches
  • Comfortable & competent with in-person, email & phone communication


Skills And Abilities

  • Passion for delivering a luxury experience each and every day
  • Polished, professional presentation skills
  • Ability to handle multiple complex, time sensitive situations while remaining calm, cool and collected
  • Effective communicator (both verbal and written)
  • Demonstrates the skill and willingness to take initiative and to pro-actively anticipate organizational needs including the ability to meet external and internal deadlines as required.
  • Language skills a plus



  • Bachelor’s degree from accredited college or university
  • Customer service experience encouraged
  • GIA coursework encouraged
  • Team player able to work effectively and collaboratively across all departments to meet goals and deadlines.



401K and health insurance

Transportation assistance (shuttle service from Train Station)

PTO and vacation time

Career growth opportunities

And many more!



80 Wooster St. NY, New York






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