Experience Watchmaking & Jewelry Repair

WE ARE (LITERALLY) IN THE BUSINESS OF MAKING DREAMS COME TRUE! There are few things in life as magical as a marriage proposal. This once-in-a-lifetime moment for our guests is part of our everyday lives. We’re romantics at heart who spend our days celebrating the art of the ring, the majesty of diamonds, the perfect proposal, and something borrowed and blue. Every time we step onto a showroom floor or engage with guests virtually, our primary focus is on creating joy, plain and simple. Not bad for a day’s work!

Here, we celebrate our personal milestones as much as our guests with a supportive and rewarding work environment and one of the industry’s most competitive compensation packages. We cultivate brighter futures with recognition, awards, education, mentorship, and opportunity, which helps each of us develop and grow in ways we never imagined. A career at Robbins Brothers is not just a job; it’s a life-changing proposal that’s impossible to refuse.

OUR CULTURE & COMMUNITY

While unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment—we also seek out team members who share our values. That means we actively look for people (like you) who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit. Above all, we’re looking for those who are unabashedly and unapologetically in love with love.

This spirit is seen and felt in our showrooms, offices, and core brand values that have remained unchanged for 100 years and counting. Robbins Brothers offer a flexible work schedule that includes a combination of remote and on-site, as well as flexible hours.

THE ROLE

The Bench Jeweler is responsible for performing basic sizing, soldering & prong setting in gold and servicing customers’ needs with respect to JSP, cleanings and Lifetime Warranty Check-up in an immediate, positive, and caring manner. He/she will be responsible for conducting opening/closing/scheduled maintenance for jeweler’s room and shop equipment while progressively advancing jewelry repair & manufacturing techniques.

The Bench Jeweler works closely with the General Manager to achieve store objectives and is responsible for modeling, support and adherence to company values.

RESPONSIBILITIES

Jewelry Repair

Performs basic sizing, soldering & prong setting in gold.

Finish repairs in assistance of the jewelry repair team

Customer Service

Services customers’ needs with respect to JSP, Cleanings and Warranty Check-up in an immediate, positive and caring manner.

Assists store staff with basic customer inquiries

Security

Maintains constant awareness of security issues involved in operating a store and jewelry repair shop

Follows procedures & guidelines for handling merchandise

Follows procedures and guidelines for opening/closing the store

Shop Maintenance

Responsible for conducting opening/closing/scheduled maintenance for shop equipment

Assists in maintaining a clean, aesthetically pleasing shop environment

Education

Responsible for completing assigned training

Responsible for becoming proficient in progressively advancing jewelry repair & manufacturing techniques

Value Promotion

Understands and nurtures the RBI Corporate Culture

Exemplifies Company Values

Enforces policy of accountability toward those that do not adhere to the company values.

Other

To be determined.

AUTHORITIES

Reports To: General Manage

Direct Reports: This position has no direct reports

 

JOB TYPE:

Full-time

 

 

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