Experience Watchmaking & Jewelry Repair

Watch Technician
Secaucus, New Jersey, United States
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The Inbound Watch Technician will report to the Fine Jewelry and Watch Production Manager. Key areas of responsibility include the authentication, diagnostics, and repair of quartz. This position will authenticate and service watches within our e-commerce centers and communication across multiple internal teams to execute a seamless consignor experience and a frictionless production pipeline.

What You Get To Do Every Day

•Inspect inbound consignments and returns to ensure TRR acceptance and condition standards are met; including case disassembly/reassembly, without •damage to customer owned merchandise
•Identify quartz timepieces (brand, model, movement brand, movement model)
•Determine brand authenticity and condition (external and functional performance) of quartz watches
•Fully test all watches (quartz and automatic) to determine level of timing and functional performance, including water resistance
•In-line with brand and TRR standards and guidelines, accurately diagnose and perform quality service repair of customer owned merchandise, without •damage and improving overall condition, function and timing accuracy of quartz watches, including but not limited to:
•Battery replacement
•Gasket replacement
•Movement adjustments, coil/circuit replacement and complete replacement
•Calibrate chronograph and other complication indicators to original factory settings
•External case and bracelet cleaning
•Enter and maintain product data: authenticity determination, performance and service, in an accurate and organized manner
•Assist Watchmakers to authenticate and resolve repairs
•Maintain a clean and efficient space in personal and common work areas
•Identify and requisition parts for repairs
•Communicate status updates and areas of concern to management
•Participate in training, audits and meetings, as required
•Comply with all policies and procedures, as well as departmental standards and methodology, including but not limited to, Internal Audit, Human •Resources and Occupational Safety

What You Bring To The Role

•1-2 years technical assembly and/or repair service experience, small devices (electronics, medical, robotics), preferred
•Experience in visual quality control, preferred
•Excellent hand-eye coordination
•Perfect vision (natural or corrected)
•Familiarity with watch brands, preferred
•Familiarity with both Swiss and Japanese movements, preferred
•Familiarity with case disassembly/reassembly of quartz, automatic and chronograph watches, preferred
•Demonstrated ability to self start, work independently, maximize productivity and workflow with exceptional attention to detail
•Ability to handle multiple complex, time sensitive situations
•Ability to work within specific process constraints
•Ability to work collaboratively
•Open to additional training and education
•Adept at working with, and open to learning, new technology solutions to increase productivity and efficiency
•Strong verbal and written communication skills
•Highly professional with heavy focus on quality of service
•The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. With a rigorous •authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We •have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we •give new life to pieces by thousands of brands across numerous categories—including women’s and men’s fashion, fine jewelry and watches, art and •home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. •We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and •listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our eight shoppable stores, customers •can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

To apply email me directly at: david.marchman@therealreal.com