Experience Watchmaking & Jewelry Repair

About the job
At Richemont North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Boutique Watchmaker

BOUTIQUE WATCHMAKER – JLC BEVERLY HILLS, CA

MAIN PURPOSE

The main purpose of the Watchmaker is to provide immediate service to clients entering the Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the Watchmakers Location or the RTC, without interruption, including all services and components. In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:

Watches
Clocks
Accessories

Perform tasks following accepted industry standard procedures for product repairs.

Key Responsibilities

Key responsibility 1:

Diagnosis/Services
Evaluation of products
Watches
Clocks
Some Accessories where applicable
Selection of Proper Services to be carried out by the Watchmaker according to Brand Policy to complete Diagnosis and perform services that include the following
Complete Service
Maintenance Service
Polishing Service (Where applicable)
Quick Service
Bracelet/Strap Service
These services will include the following types of calibers:
Quartz
Mechanical
Automatic
Chronographs
As well as possess the basic knowledge of Watch Complications such as:
Repeaters
Perpetual Calendars
Tourbillions
High Jewelry
In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:
History
Previous services performed
Warranty
Sales
Intervention
Product History
Quality Conquest
Network Feedback
Conditions
Physical Condition
Case/Bracelet
Water Resistance
Functionality
Movement Tolerances
Rate
Amplitude
Beat error
Lower Working Limits
Consumption
Battery load
Following outlines to ensure that products and services are being allocated to the proper locations in a timely fashion
Boutique
RTC
Brand-Approved Vendors
Inter-Network Locations

Key responsibility 2: Maintenance and Organization of the Workshop

Maintenance of tools and Equipment
Ensure that all equipment that is used is:
Calibrated
Maintained on a regular schedule
Proper setup of shop
Cleanliness
Proper layout and accessibility of all tools and equipment

Key responsibility 3: Routine Testing of Technical Skills (To be applied by RNA Technical Services)

Evaluation
Practical Training
Diagnosis
Quality Control Interpretations
Tools
Application
Encasing Skills
Movement Exchange
Fitting of:
Dial
Hands
Stem
Case Assembly
Gluing
Component Fitting
Water Resistance

Watchmaking

Practices
Hairspring Adjustments
Escapement
Oiling
Tolerances
Theoretical Knowledge

Key responsibility 4: Communication

Communicate in a professional and informative manner, diagnostic results to :
Boutique Personnel
Manager/Director
Sales Associates
CSR
Clients when necessary
Communicate in a timely and professional manner when planning
Vacation requests
Personal days
Sick days
Lunch breaks
Provide the Technical Supervisor/Director with feedback related to quality issues found with new and existing product during the repair processes
Components
Tools
Equipment
Maintenance

Key responsibility 5: Trainings

Participate in Brand Trainings at the RTC
Routine Refreshers
Evolution
Calibers
Processes
Tolerances
Equipment/Tools
Brand Objectives and Policies

Education:

Certification from an Accredited Watchmaking School

Required experience:

2-5 Years of working with Luxury Watches/ Products
RTC Training Program

Technical skills / abilities:

Basic Calibers
Quartz
Mechanical
Automatic
Chronographs
Basic knowledge of Watch Complications
Repeaters
Perpetual Calendars
Tourbillions
High Jewelry

Personal skills:

Computer Skills
Knowledge of SAP
Ability to handle multiple tasks simultaneously is required.
Ability to work with a team in a fast-paced environment is required.

Strong organizational, interpersonal & communication

 

 

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