Experience Watchmaking & Jewelry Repair

About the job
At Richemont North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Boutique Watchmaker

BOUTIQUE WATCHMAKER – JLC BEVERLY HILLS, CA

MAIN PURPOSE

The main purpose of the Watchmaker is to provide immediate service to clients entering the Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the Watchmakers Location or the RTC, without interruption, including all services and components. In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:

•Watches
•Clocks
•Accessories

Perform tasks following accepted industry standard procedures for product repairs.

Key Responsibilities

Key responsibility 1:

•Diagnosis/Services
•Evaluation of products
•Watches
•Clocks
•Some Accessories where applicable
•Selection of Proper Services to be carried out by the Watchmaker according to Brand Policy to complete Diagnosis and perform services that include the following
•Complete Service
•Maintenance Service
•Polishing Service (Where applicable)
•Quick Service
•Bracelet/Strap Service
•These services will include the following types of calibers:
•Quartz
•Mechanical
•Automatic
•Chronographs
•As well as possess the basic knowledge of Watch Complications such as:
•Repeaters
•Perpetual Calendars
•Tourbillions
•High Jewelry
•In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:
•History
•Previous services performed
•Warranty
•Sales
•Intervention
•Product History
•Quality Conquest
•Network Feedback
•Conditions
•Physical Condition
•Case/Bracelet
•Water Resistance
•Functionality
•Movement Tolerances
•Rate
•Amplitude
•Beat error
•Lower Working Limits
•Consumption
•Battery load
•Following outlines to ensure that products and services are being allocated to the proper locations in a timely fashion
•Boutique
•RTC
•Brand-Approved Vendors
•Inter-Network Locations

Key responsibility 2: Maintenance and Organization of the Workshop

•Maintenance of tools and Equipment
•Ensure that all equipment that is used is:
•Calibrated
•Maintained on a regular schedule
•Proper setup of shop
•Cleanliness
•Proper layout and accessibility of all tools and equipment

Key responsibility 3: Routine Testing of Technical Skills (To be applied by RNA Technical Services)

•Evaluation
•Practical Training
•Diagnosis
•Quality Control Interpretations
•Tools
•Application
•Encasing Skills
•Movement Exchange
•Fitting of:
•Dial
•Hands
•Stem
•Case Assembly
•Gluing
•Component Fitting
•Water Resistance

Watchmaking

•Practices
•Hairspring Adjustments
•Escapement
•Oiling
•Tolerances
•Theoretical Knowledge

Key responsibility 4: Communication

•Communicate in a professional and informative manner, diagnostic results to :
•Boutique Personnel
•Manager/Director
•Sales Associates
•CSR
•Clients when necessary
•Communicate in a timely and professional manner when planning
•Vacation requests
•Personal days
•Sick days
•Lunch breaks
•Provide the Technical Supervisor/Director with feedback related to quality issues found with new and existing product during the repair processes
•Components
•Tools
•Equipment
•Maintenance

Key responsibility 5: Trainings

•Participate in Brand Trainings at the RTC
•Routine Refreshers
•Evolution
•Calibers
•Processes
•Tolerances
•Equipment/Tools
•Brand Objectives and Policies

Education:

•Certification from an Accredited Watchmaking School

Required experience:

•2-5 Years of working with Luxury Watches/ Products
•RTC Training Program

Technical skills / abilities:

•Basic Calibers
•Quartz
•Mechanical
•Automatic
•Chronographs
•Basic knowledge of Watch Complications
•Repeaters
•Perpetual Calendars
•Tourbillions
•High Jewelry

Personal skills:

•Computer Skills
•Knowledge of SAP
•Ability to handle multiple tasks simultaneously is required.
•Ability to work with a team in a fast-paced environment is required.

Strong organizational, interpersonal & communication

 

 

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