Founded in 2009, Xupes has built up a reputation as a reliable, efficient and friendly online retailer offering far more than just an online boutique. The business is growing quickly, becoming more diverse, and will soon become one of the worlds leading online luxury retail platforms.

The role as a Watchmaker is a unique opportunity to work in a state of the art workshop under the Xupes group adding value to their existing business but also operating independently to offer repair, servicing, and polishing services to new and returning clientele.

Working with state of the art equipment the business already holds accreditations with SWATCH and RICHEMONT Groups. You will have the opportunity to further your training when we introduce new accreditations and maintain our existing affiliations.

The Watchmaking and Polishing department will echo Xupes principles and exacting working standards, working to offer services to customers and the trade matching the quality of the manufacturers. The long term view will be to establish the company as an authorised service centre for chosen brands and grow to become a leader within this industry here in the UK.

You will be required to work under pressure, working towards time deadlines and to set up the supply chains and control of parts; this does mean juggling workload to cope with last minute servicing and polishing needs.

Should you have existing accreditations with Breitling, Rolex, Jaeger-le-Coultre, Tag Heuer, or indeed any other brand that we specialise in this will be of additional benefit.

watch repair

Watchmaker Responsibilities

•Full involvement in all workshop areas

•Responsible for the maintenance of the equipment in the workshop

•Servicing all types of High-end watches including chronograph and small complications

•Ensuring the quality of repairs are in line with the accredited brands

•Assisting from time to time in polishing of watches and jewellery

•Crossover into polishing initially and servicing of internal Xupes watches & jewellery

•Tools/ Parts supply & control on the brands they work on

•Initial assistance in reconditioning cases

•Occasional interaction with clients and presentation at events held by Xupes Limited

•Management of other staff that may be recruited for the department

•Analysing watches for servicing cost with purchasing department when required

•Working on the Xupes CMS system for optimised workflow

•Day to day crossover and involvement with other tasks in the day-to-day running of the business when necessary – these may involve other jobs required by Xupes

•Working closely with the workshop manager with monthly reviews & KPI’s

Watchmaker desired skills & Experience

•Existing Rolex, Omega, and Cartier accreditation preferable

•Good organizational skills

•Good communicational skills

•Working well as part of a team

•A self-starter able to work independently

•Possess a passion and appreciation for luxury goods and a desire to be immersed within a world of Interior Design, Antiques, Fine Art, Watches, Jewellery, and Fashion

•Good presentation for front of house and client welcoming

•Previous watchmaking & polishing experience with the brands Xupes offer for sale

•Experience of running or working in a watchmaking department

•The ability to empower others and natural entrepreneurial skills in setting up a business

•Experience working on both quartz , automatic, chronograph movements and small complication movements



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