Cartier Boutique Watchmaker – Boston, MA

Boston, MA, US

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

At Richemont North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.




The main purpose of the Cartier Boutique Watchmaker is to provide immediate service to clients entering the Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the Watchmakers Location or the RTC, without interruption, including all services and components.


Cartier Boutique Watchmaker – Boston, MA

watch repair



Evaluation of products

•Some Accessories where applicable


Selection of Proper Services to be carried out by the Watchmaker according to Brand Policy to complete Diagnosis and perform services that include the following

•Complete Service
•Internal Service
•Polishing Service (Where applicable)
•Quick Service
•Bracelet/Strap Service


These services will include the following types of calibers:

•Perpetual Calendars
•High Jewelry


In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:



•Previous services performed

•Product History
•Quality Conquest
•Network Feedback
•Physical Condition
•Water Resistance
•Movement Tolerances



•Beat error
•Lower Working Limits
•Battery load


Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion

•Brand-Approved Vendors
•Inter-Network Locations
•Movement Exchange

Fitting of:



Case Assembly

•Component Fitting
•Water Resistance



•Hairspring Adjustments
•Theoretical Knowledge



Communicate in a professional and informative manner, diagnostic results to:

•Boutique Personnel
•Sales Associates
•Clients when necessary

Provide the Technical Supervisor/Director with feedback related to quality issues found with new and existing product during the repair processes

•Participate in Maison Sponsored Events
•Product Launches
•VIP Events



Participate in Brand Trainings at the RTC

•Routine Refreshers
•Brand Objectives and Policies



•Certification from an Accredited Watchmaking School


Required experience:

•2-5 Years of working with Luxury Watches/ Products
•RTC Training Program


Technical skills / abilities:

•Basic Calibers


Basic knowledge of Watch Complications

Perpetual Calendars
High Jewelry
Personal skills:
Computer Skills
Knowledge of SAP
Ability to handle multiple tasks simultaneously is required.

Ability to work with a team in a fast-paced environment is required.
Strong organizational, interpersonal & communication skills



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