About the Job
Job Summary
Tier 1 Fulfillment Center Associate – Repairs is part of the fulfillment center department. Core job responsibilities include the repairing/restoration of merchandise, mostly watches.
Essential Duties and Responsibilities
• Repair or replace broken, damaged, or worn parts on timepieces using lathes, drill presses, and hand tools.
• Test and replace batteries and other electronic components.
• Test timepiece accuracy and performance, using meters and other electronic instruments.
• Demagnetize mechanisms using demagnetizing tools.
• Fabricate parts for watches and clocks, using small lathes and tools/machines.
• Adjust timing regulators, using truing calipers, watch-rate recorders, and tweezers.
• Clean, rinse, and dry timepiece parts, using solutions and ultrasonic or mechanical watch-cleaning tools/machines.
• Disassemble timepieces and inspect them for defective, worn, misaligned, or rusty parts.
• Reassemble timepieces, replacing glass faces and batteries, before returning them to customers.
• Gather information from customers about a timepiece’s problems and its service history.
• Oil moving parts of timepieces.
• Perform regular adjustment and maintenance on timepieces, watch cases, and watch cases, and watch bands.
• Record quantities and types of timepieces repaired, serial and model numbers of items, work performed, and charges for repairs.
• Process product returns and refunds within process guidelines
• Meets all monthly metrics, quality scores, productivity scores, and other goals established by the management team
• Enters alphabetic, numeric, or symbolic data from source documents into computer
• Create new merchandise profiles/descriptions
• Checking in returns and entering information into a database
• Performs minor repairs on watches, including battery changes
• Meets all monthly metrics, quality scores, productivity scores, and other goals established by the management team
NOTE: THIS JOB IS LOCATED IN THE CANTON, OHIO AREA
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