Experience Watchmaking & Jewelry Repair

BOUTIQUE WATCHMAKER – CARTIER, CHICAGO

The main purpose of the Watchmaker is to provide immediate service to clients entering the Boutique. This includes providing detailed analysis for the purpose of the repair, being processed at the Watchmakers Location or the RTC, without interruption, including all services and components. In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed: Watches, Clocks and Accessories

KEY RESPONSIBILITIES

Key responsibility 1:

Diagnosis/Services
Evaluation of products
Watches
Clocks
Some Accessories where applicable

Selection of Proper Services to be carried out by the Watchmaker according to Brand Policy to complete Diagnosis and perform services that include the following

Complete Service
Internal Service
Polishing Service (Where applicable)
Quick Service
Bracelet/Strap Service
These services will include the following types of calibers:
Quartz
Mechanical
Automatic
Chronographs
Complications

Perpetual Calendars

Tourbillions
High Jewelry

In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing. The evaluation requires that the following is considered:

History

Previous services performed
Warranty
Sales
Intervention
Product History
Quality Conquest
Network Feedback
Conditions
Physical Condition
Case/Bracelet
Functionality
Water Resistance
Movement Tolerances
Rate
Amplitude
Beat error
Lower Working Limits
Consumption
Battery load

Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion
Boutique

RTC
Brand-Approved Vendors
Inter-Network Locations

Quality Control Interpretations

Tools
Application
Encasing Skills
Movement Exchange

Fitting of:

Dial
Hands
Stem
Case Assembly
Gluing
Component Fitting
Water Resistance

Watchmaking

Practices
Hairspring Adjustments
Escapement
Oiling
Tolerances
Theoretical Knowledge

Key responsibility 2:

Maintenance and Organization of the Workshop
Maintenance of tools and Equipment
Ensure that all equipment that is used is:
Calibrated
Maintained on a regular schedule
Proper setup of shop
Cleanliness
Proper layout and accessibility of all tools and equipment

Key responsibility 3:

Routine Testing of Technical Skills
Evaluation
Practical Training
Diagnosis

Key responsibility 4:

Communication
Communicate in a professional and informative manner, diagnostic results to:
Boutique Personnel
Manager/Director
Sales Associates
CSR
Clients when necessary
Communicate in a timely and professional manner when planning
Vacation requests
Personal days
Sick days
Lunch breaks
Provide the Technical Supervisor/Director with feedback related to quality issues found with new and existing product during the repair processes
Components
Tools
Equipment
Maintenance
Participate in Maison Sponsored Events
Product Launches
VIP Events

Key responsibility 5:

Trainings
Participate in Brand Trainings at the RTC
Routine Refreshers
Evolution
Calibers
Processes
Tolerances
Equipment/Tools
Brand Objectives and Policies

JOB PROFILE

Certification from an Accredited Watchmaking School

Required experience:

2-5 Years of working with Luxury Watches/ Products
RTC Training Program

Basic Calibers

Quartz
Mechanical
Automatic
Chronographs

Basic knowledge of Watch Complications

Perpetual Calendars
Tourbillions
High Jewelry

Personal skills:

Computer Skills
Knowledge of SAP

Ability to handle multiple tasks simultaneously is required;
Ability to work with a team in a fast-paced environment is required;
Strong organizational, interpersonal & communication skills

 

 

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