Experience Watchmaking & Jewelry Repair

Temporary Boutique Technical Operator

Dubai, DU, AE
Fixed Term

Cartier, l’artisan des passions.

MAIN PURPOSE

•Ensure all the Personalization Services of Cartier Boutique are completed within a short lead time (engraving & embossing)
•Provide an excellent level of service in line with Cartier standards, in order to achieve client satisfaction
•Work as a boutique referent in terms of Personalization Services, mastering the use of different machines
•Diagnose and perform quick services on watches (changing straps, adjusting of metal bracelets…)
•Support the watch technicians in operating all the quick services
•Manage the resources to achieve the goals set in terms of quality, service content as well as promised lead times and profitability
•Use all available means to improve the effectiveness of the service
•Respect the Cartier and Richemont technical guidelines
•Support sales interventions
•Maintain a proper environment, equipment, tools, spare part kit boxes and any other environmental factors

KEY RESPONSIBILITIES

Key Responsibility 1: Personalization Services

As part of the Personalization service offer available in Cartier Boutique, the main responsibilities are the following:

•To insure all personalization services are completed within two hours according to the boutique traffic
•The ability to use more than 6 different machines with varying levels of complexity, including but not limited to; engraving on jewellery, watches, writing instruments, lighters, perfume bottles, mirrors etc, and embossing on large & small leather goods

•Work as a boutique referent in terms of personalization service feasibility, advising the boutique staff on client requests

Key Responsibility 2: Quick Repairs

To provide a variety of quick repairs that include but are not limited to:

•Writing instrument cleaning
•Jewellery cleaning, re-shining
•Eyewear and others (parts exchange, adjustments, cleaning)
•Leather goods parts exchange
•To complete quick services immediately or within 24 hours, with the focus being on eyewear, leather, accessories
•To provide basic polishing-refurbishing service (after the engraving service)
•To provide technical support to admin / Boutique staff
•To replenish spare parts kits / operation supplies

Key Responsibility 3: Workshop

•To ensure impeccable cleanliness of the personal working environment
•To participate to the continuous improvement approach
•To be an active member of the boutique team. Working seamlessly with the other workshop members and wider CS/Boutique staff

Key Responsibility 4: Workshop

•To ensure impeccable cleanliness of the personal working environment
•To participate to the continuous improvement approach
•To be an active member of the boutique team. Working seamlessly with the other workshop members and wider CS/Boutique staff

SOCIAL SKILLS

•Internal & external client oriented
•Learning Culture: learning and improving personally on a continuous basis
•Team Spirit: ability to cooperate with RCS team members & boutique staff
•Flexibility in moving between both Dubai Mall Cartier boutiques
•Open-minded and hands-on individual
•Extra-mile mind set to support boutique workload
•Self-Management
•Communication: Capacity to interact and communicate with others (team, peers, superiors,external)
•Respecting others: willingness to deal successfully with difficult situations and conflicts – able to discuss and influence others in a professional and respectful manner

TECHNICAL SKILLS

•Has good technical skills
•Has a good understanding of his equipment and tools
•Maintains all equipment and tools in optimum working condition, which includes washing, sterilizing and cleaning
•Recommends purchase of same that may improve the effectiveness and service of the service centre
•Promotes the quality in order to avoid repeating errors
•Basic watchmaking knowledge is a plus

KPI

•90% of diagnosis or Quick Services completed within 24 hours
•2 hours lead-time for non-complicated personalization services

JOB PROFILE

EDUCATION

•Technical school, Technical apprenticeship or knowledge in mechanics or micromechanics, engineering principles is an advantage.

KEY COMPETENCIES

•Enjoy and be able to do accurate, delicate, technical jobs with creative manner
•Have good eyesight (may be corrected through the use of glasses)
•Display good hand-eye coordination with precision
•Have an aptitude for working with computers
•Have good spelling and language ability; appropriate mathematic basics to apply/calculate material dimensions/system parameters
•Able to work in a fastpaced environment and can adapt to various situations prioritizing multiple work assignments simultaneously
•Able to work on weekends and special occasions, provides leave cover to colleagues
•Familiarity with laser engraving / mechanical engraving is an advantage

REQUIRED EXPERIENCE

•Working experience as an engraver or technician.
•Graduate from technical studies or 1-2 years of technical experience in manufacturing, assembling and servicing experience with handling micro components / electronic components is an advantage. Basic Watchmaking skill and knowledge is considerable

 

 

 

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