Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: in the end, together we always make it happen!
HOW WILL YOU MAKE AN IMPACT?
Your role will be to perform small repairs on simple mechanical watches, as well as on complicated watches and quartz watches. Also in your range of responsibilities are the creation of cost estimates in presence of the customer and technical support for the customers and the boutique staff.
•Support the sales staff in case of technical requests and explanations
•Provide recommendations on care and maintenance of leather and rubber straps
•Be knowledgeable about the global repair process, and able to explain the platform ‘Stream’ flow
•Knowledge of the repair prices, contents and lead times
•Develop basic knowledge of the boutique software DARE (registration, estimates…)
•Clarify and explain reasons for voided sales guaranties to staff or customers
•Create in SAP and clarify as needed repair estimates and its lead times to staff or customer, in presence or via phone, together with CS Administrator
•Provide technical expertise via phone, together with CS administrator
•Explain the potential effect of magnetism or external impacts on timepieces to staff or customers
•Feed back to the manufacture in case of conspicuous or regular quality issues
•Perform technical diagnosis, entering into SAP all relevant data, in line with IWC customer service policy
•Small repairs, for example retighten screws or resetting of hands
•Strap exchanges upon request
•Readjustment of the date function of watches in case of a date desynchronization
•Water resistance renewal
•Cleaning of cases and bracelets
•Case component exchange, such as pushers and crowns
•Timekeeping test procedures and, if needed, reregulation of movements
•Detailed repair estimates and approval in presence of the customer
•Demagnetization of watches
•Cleaning of particular parts such as the complete escapement and the balance wheel
•Participation to offsite events of the Maison
•Lead master-classes as requested by Boutique management
•Exceptional full services as requested by Boutique or Maison management
HOW DO WE KEEP YOU SMILING?
As a significant member of the IWC community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.
YOUR JOURNEY WITH US:
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
1st Stage – after your application has been selected, our recruitment team will reach out to you within two weeks to conduct an introductory call
2nd Stage – interview with the Boutique Manager for IWC Bond Street
3rd Stage – interview with the RCS Director for Richemont UK