Job description

Company : ASS W&J UK
Business group : Watches & Jewelry
– Servicing and repairing all types of quartz and automatic watches to the highest of standards within expected time frames
– Support the department in providing an efficient and competitive UK after sales service which appropriately reflects brand values and results in high customer satisfaction and brand loyalty
Duties and Responsibilities:
> Carry out services and repairs to all types of mechanical and quartz watches
> Carry out refurbishment of precious metal and stainless steel cases and bracelets
> Achieve workload targets within agreed timeframes and standards, and contribute to achievement of department targets
> Conduct and support the training of technicians and trainee watchmakers in all aspects of servicing and overhauling watches
> Providing advice and information to manager as required
> Promote quality achievement and performance improvement
> Develop and maintain an in-depth current product and brand knowledge
> Pro-active in developing technical skills and industry knowledge
> Attend in house and brand house training
> Support technical training and events across other business areas
> Maintain high quality of work keeping returns to a minimum resulting in customer satisfaction and a positive brand image

watch repair

Ideal candidate profile

Experience required : Minimum 5 years
Qualification, Experience and Skills Required:
– WOSTEP/BHI or Swiss watchmaking qualification and training
– Minimum GCSE level qualifications
Professional Experience:
– Professional/career level watchmaking experience (Swiss/luxury brand preferable
– Ability to service and maintain Swiss/luxury timepieces
– Experience of working as part of a team in a commercial technical department/business and individually
– Proven experience of working towards and achieving departmental targets
– Commercial awareness
– Passion for watches/luxury timepieces
– Able to prioritise and plan own workload
– Excellent communication and interpersonal skills
– Able to work flexibly, to embrace change and to work as part of a team
– Drive for results
– Self-motivated
– Ambitious with a willingness to learn and complete development training
– Able to deal effectively with people at all levels and in all areas of the organisation
– Be a brand ambassador of the business
– Able to work under pressure achieving a high level of accuracy
– Demonstrate an attitude of professionalism, conscientiousness and reliability



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