Experience Watchmaking & Jewelry Repair

What You Will Do

Hodinkee Retail Director is responsible for developing and driving the growth of the Physical Hodinkee Shop retail location located in the SOHO neighborhood of New York, NY by building and leading a team that delivers an innovative and engaging customer experience in presenting our luxury watch and watch adjacent product assortments by developing strategic direction, expanding the desktop and mobile capabilities, establish and manage the end to end digital product roadmap, and drive the day to day retail operations and business. The individual will lead and mentor a broad, multi-functional team of up to 8 full and part-time sales associates and one watchmaker while collaborating with internal and external teams on product assortment and events programing. The ideal candidate will enjoy leading within an entrepreneurial environment, being equally comfortable driving strategy and being in the analytical details of the business.

In this role you will…

•Drive growth in e-Commerce sales and customer acquisition.
•Create and own e-Commerce technology roadmap: inclusive of strategy, execution and maintenance.
•Translate business needs/strategy into a relevant customer experience development plan, leading to concrete user experience, content, and technical requirements
•Benchmark improve/establish, and track targets across ecommerce operations, and technology for rapid growth with a weekly reporting cadence.
•Lead evolution of Customer Service strategy and execution including fulfillment, communication plans, and product delivery.
•Collect, analyze and utilize key business metrics to drive conversion and revenue objectives
•Partner with Editorial and Creative on optimizing and developing innovative site design enhancements including homepage, PDP and landing page design, that improve the customer experience, and align with brand strategic initiatives.
•Oversee merchandising of product throughout the site to achieve demand targets and improve the customer experience.

Watchmaker working on watch movement

Who you are

•BA in Business, Finance, Marketing and 7+ years of experience in a direct to consumer retail environment with leadership level experience in eCommerce
•Proven experience building and leading a Digital/eCommerce operation, from conception through delivery with quantifiable results in a multi-channel environment
•Proven talent management experience providing coaching and mentoring staff to solve problems, make independent decisions, and work effectively under pressure
•Strong interpersonal skills and ability to effectively communicate and collaborate on complicated concepts and recommend courses of action
•Capacity to continuously drive innovation and inspire the organization to achieve and exceed its objectives
•Strong project management skills and ability to complete projects on time
•Strong problem-solving skills with the ability to translate analytic data into strategic ideas
•Knowledge or interest in watch industry and its culture a plus

HODINKEE is proud to be an Equal Employment Opportunity Employer. We’re committed to a diverse and inclusive workplace and strongly encourage applicants from all backgrounds and walks of life.

 

 

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