About the Job
POSITION SUMMARY
Chanel, Inc., a leader in the luxury goods industry, seeks a Watchmaker Technician for our 57th Street Boutique. The Watchmaker Technician will support the Customer Care Department activities including, but not limited to:
•Providing Hands on technical support and repairing of CHANEL Watches
•Supporting administrative tasks related to maintenance and repairs of CHANEL watches
•Making sound decisions with a focus on clients, quality, and inventory
•Inputting and Managing Customer Care data into relevant systems for daily operations and reporting purposes
POSITION RESPONSIBILITIES
Hands on Technical Support of After Sales Service Repairs
•Verify product and or component authenticity
•Physical inspection and testing of watches and propose a diagnosis
•Report the proposed diagnosis to Concierge for client approval
•Enter approved diagnosis in system and enter recommended level of service needed to return the watch to full functionality in the repair system
•Suggest optional repairs or maintenance to extend the life or esthetic look of the watch if needed
•Research all part numbers needed to repair watch and enter into repair system
•Verify that damage or needed repairs are covered under warranty
•Picking all parts/components needed and the physical disassembly, repair, replacement, calibration and reassembly of all approved repair as per clients request and or needs
•Full cleaning and or polishing of all internal and external components on all repair jobs as needed
•Complete testing and quality control of all completed watch repairs including but not limited to timing accuracy, average rate, beat error, amplitude, consumption, power reserve, vacuum, air-pressure, and or diving pressure
•Assist in processing Repairs in CASS Repair System as needed
Quality
•Assist in management of all quality alerts for boutique
•Perform stock checks to assess damages in boutique
•Provide technical expertise for front of house coordinators as needed
•Provide verbal or written expertise as needed by front of house staff
Inventory Management
•Assist in requesting spare parts from corporate office
•Assist in ensuring all inventory of COM, STOCK and Parts are properly stored and secured
•Help with spare parts replenishment orders request for the boutique.
•Process incoming spare parts. Helps to sort and organize parts and components
•Recommends increase or decrease of spare parts model stock.
•Helps ensure workshop is fully stocked with office and shipping supplies at all times
POSITION REQUIREMENTS
Skills and Knowledge:
•Strong watchmaking skills
•Strong knowledge of mechanical movements
•Strong knowledge of quartz movement
•Strong knowledge of automatic chronographs
•High degree of organization and follow-through
•High attention to detail
•Excellent communication skills
Special Requirements of the Position:
•Must be experienced working on high quality luxury timepieces
•Polishing experience a plus
Minimum Education: Formal Training in Watchmaking or equivalent experience
Minimum Years of Experience: 2-5 Years as a Watchmaker/Technician
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