Citizen Watches Australia, a major supplier of quality timepieces to the Jewellery industry and a leader in the field of watch design and technology is seeking a technically sound, experienced watchmaker/ repairer (Horologist) to join our Head Office team located in Frenchs Forest, Northern Beaches Sydney.
Reporting to the Customer Service Manager, this person is a proven leader and skilled horologist, who will be the head of the Watch Repair Department and an integral member of the customer service team.
Key responsibilities include:
•Supervision of Repair Department;
•Work Closely with CS Manager;
•Assessment of time pieces;
•Train peers/ watch technicians;
•Disassembly, repair and re-assembly of timepieces;
•Generating quotations for non-warranty repairs;
•Work closely with the Customer Service and Spare Parts Departments to ensure the best customer experiences/ satisfaction; and
•Ensure department is operating efficiently and professionally, with a high attention to quality.
To be considered for this role as a qualified Full time Watch Technician, you must have:
•A minimum of 5+ years watch repair experience, including a minimum of 3+ years with quality Swiss movements;
•A “can do” attitude with a passion for customer satisfaction;
•The ability to work autonomously and be a multi-tasker; and
•Excellent time management and communication skills.
•The application form will include these questions:
•Which of the following statements best describes your right to work in Australia?