The Watch Repair Technician completes basic watch repairs, cleaning, and battery changes on watches under Watchmaker’s instruction. Answers questions concerning job charges, job completion, pick-up dates, and job complexity. Performs partial repairs and water testing.
Qualified candidates should have:
•Keen hand eye coordination
•Attention for detail
•1 year of watch repair experience is preferred
Responsibilities and Duties:
•Receives merchandise for repair, adjustment, cleaning, etc. Communicates best option and repair price.
•Proceeds with basic repairs using techniques necessary by following manufactures repair standards
•Performs miscellaneous basic and intermediate level repairs on quartz and automatic watches. Removes and replaces movements, batteries, etc. Performs ultrasonic cleaning, refinishes/polishes, and repairs bracelets. Performs rate adjustments, changes batteries, quarts movement replacements, crystal and reseals.
•Answers questions concerning job charges, job completion, pick-up dates, job complexity, etc.
•Communicates with manager regarding issues, concerns, and progress.
•Assists watchmaker in ordering parts and tools needed to complete customer requests and coordinates orders and billing.
•Sizes all types of non-karat, karat, and platinum watch bands.
•Discusses repair and warranty options with Factory Repair Watch Associate.
•Maintains appropriate workflow and on-time repair dates as promised to customers. Communicates with Customer Service Rep to ensure jobs are done by promised delivery date.
•Assists in evaluating and monitoring all repair and water testing equipment, machines, tools, replacement parts and stock. Maintains cleanliness and organization of watch shop and workspace.
•Follows proper procedures for maintaining, storing, and eliminating all chemical solutions associated with required work. Follows chemical and equipment safety procedures: SDS, etc.
•Performs other related duties as requested.
Essential Job Functions:
•Ability to work assigned schedule on a regular basis.
•Ability to communicate with customers, co-workers, and business contacts in a courteous and professional manner.
•Ability to see well enough to read small print, identify merchandise, and read a computer screen and printout; with aid of minor magnification check quality of work on small parts or entire pieces of watch items.
•Ability to hear and speak well enough to converse with others in person, via telephone and paging system.
•Ability to move about the store from department to department, get behind narrow counter areas, and bend down or reach up into drawers/shelves.
•Dexterity to write in small print, hold on to and use watchmaker tools, handle small watch parts while repairing, bend over and pick up dropped materials, operate a computer keyboard, and operate office equipment.
•Stamina to sit for over eight hours and focus on small detailed work.
•Ability to work in a shop environment i.e. elevated noise, minor dust, etc.
•Ability to lift and carry approximately 20 lbs.
Borsheims offers an excellent BENEFITS package that includes:
•Flexible Spending Account
•Vacation & Holiday Pay
•Regular Weekly Schedule
•Closed on Sundays/No Late Nights
•Incredible Employee Discount
•Promote from Within
•Ongoing Education & Training