About the job
Perform a thorough physical inspection, testing and diagnosis of incoming watches for After Sales Service. Perform all manner of repairs, maintenance, cleaning and or overhauls on watches received at the After Sales Service workshop. Maintain a clean, neat, organized workshop including the work areas, equipment and tools.
•Physical inspection and testing of watches and propose a diagnosis.
•Report the proposed diagnosis to the Senior Watchmaker for approval.
•Enter approved diagnosis in system and enter recommended level of service needed to return the watch to full functionality in the repair system quotation module.
•Suggest optional repairs or maintenance to extend the life or esthetic look of the watch if needed.
•Research all part numbers needed to repair watch and enter into repair system quotation module.
•Verifies that damage or needed repairs are covered under warranty.
•Communication of all completed diagnosis and technical quotations to workshop coordinator.
•The picking of all parts/components needed and the physical disassembly, repair, replacement, overhaul or calibration and reassembly of all approved repair jobs as per clients request and or needs.
•Full cleaning and or polishing of all internal and external components on all repair jobs as needed.
•Complete testing and quality control of all completed watch repairs including but not limited to timing accuracy, average rate, beat error, amplitude, consumption, power reserve, vacuum, air-pressure, and or diving pressure.
•Verifies product and or component authenticity.
Maintenance of US WFJ After Sales Service Workshop
•Assist in the implementation of all local and global service standards including but not limited to technical expertise, service quality, turn around, authenticity verification and workshop policies and procedures.
•Assist in monitoring repair lead times for internal workshop repairs. Communicate all possible delays to Senior Watchmaker & workshop coordinator.
•Keeps his/her work bench, common areas and equipment neat, clean and orderly.
•Assists in the maintenance and upkeep of workshop equipment and tools.
•Assists in putting away all pending jobs and or parts in the storage area at the end of each workday.
•Assists in quality control inspection of incoming spare parts.
•Takes part in the physical count of spare parts and watches for inventory reconciliation purposes.
•Assists in sorting and organization of parts and components as needed.
Communications for US After Sales Service
•Provides information to Senior Watchmaker and coordinator to answers queries of boutiques, retailers and or corporate related staff regarding the repair and or technical aspect of repairs, estimated completion dates, delays, and or quality control.
Reports all potential authenticity issues to Senior Watchmaker.
Skills and Knowledge:
Strong watchmaking skills
Skilled with working on complicated and delicate movements
Strong knowledge of mechanical movements
Strong knowledge of automatic chronographs
High degree of organization and follow-through
High attention to detail
Formal Training in Watchmaking or equivalent experience
Minimum Years of Experience:
2-5 Years as a Watchmaker/Technician
Special Requirements of the Position:
Must be experienced working on high quality luxury timepieces.
Polishing experience a plus.