Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewellery, watch movements and components. It is the world’s largest watchmaking group, and supplies nearly all the components required for the watches sold by its eighteen individual brands, including our luxury brands Breguet and Blancpain.
Swatch Group brands: Breguet, Blancpain, Glashütte Original,Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Calvin Klein watches + jewelry,Flik Flak.
And of course- the original Swatch.
About the Role
Our Customer Service centre based in Southampton provides a full servicing operation to brands produced by the Swatch Group, including our luxury brands, Breguet and Blancpain.
We are seeking a very talented Watchmaker with significant experience in successfully servicing a variety of luxury Swiss made watches, to join us here and play a pivotal part in our customer’s experience, servicing luxury watches crafted by Breguet and Blancpain.
At Swatch Group (UK) Limited, employee training, development and progression is of paramount importance to us. You will have already completed brand specific training, however we will provide you with continuous development opportunities, for those that demonstrate commitment to us.
Job Description for Luxury Watchmaker: Breguet and Blancpain
•Carry out required servicing on watches allocated to you, in accordance with the brand specific standards
•Ensure the perfect technical functioning of the watch before passing to Quality Control
•Clearly communicate all queries to your Supervisor and/or Technical Manager when required.
•Take ownership of servicing watches within the agreed timeframes
•This role requires you to undertake brand specific training and continuous professional development opportunities in order to increase knowledge.
•To attend and support brand events as a technical expert
Our success in delivering excellent service to our customers is driven by our core values, which are:
•Show empathy by listening and understanding
•Empower our colleagues
•Responsibility through ownership
•Value every customer and each other
•Inspire by always acting in a positive and pro-active way
•Communicate in a clear, concise and timely manner
•Expectations are met every time
•WOSTEP/BHI certification, or equivalent
•Extensive experience as a Luxury Watchmaker
•Relevant accreditation/s and specific training from a luxury watch brand/s
•Impeccable attention to detail and ability to clearly follow brand specific technical guidelines
•Experience of working towards set targets
•A self-motivated individual who is able to deliver high standards of quality, in line with brand standards
•A strong interest in continuing and developing a long-term career with the Swatch Group
Benefits of Working for Swatch Group (UK) Limited
•Brand training across all Swatch Group brands, with travel required to our Headquarters in Switzerland
•Continuous professional training and development i.e. Brand specific training
•Variety of progression opportunities for committed and passionate employees
•23 Days Annual Leave Entitlement, plus bank holidays
•Regular Social Events
•Company Pension Scheme
•Employee Assistance Scheme
Anoushka Dawson (firstname.lastname@example.org)