Based in Worsley, Manchester

Must have right to work in the UK

Mission :
•Servicing and repairing all types of quartz and automatic watches to the highest of standards within expected time frames
•Support the department in providing an efficient and competitive UK after sales service which appropriately reflects brand values and results in high customer satisfaction and brand loyalty

Duties and Responsibilities :
•Carry out services and repairs to all types of mechanical and quartz watches
•Carry out refurbishment of precious metal and stainless steel cases and bracelets
•Achieve workload targets within agreed time frames and standards, and contribute to achievement of department targets
•Conduct and support the training of technicians and trainee watchmakers in all aspects of servicing and overhauling watches
•Providing advice and information to manager as required
•Promote quality achievement and performance improvement
•Develop and maintain an in-depth current product and brand knowledge
•Pro-active in developing technical skills and industry knowledge
•Attend in house and brand house training
•Support technical training and events across other business areas
•Maintain high quality of work keeping returns to a minimum resulting in customer satisfaction and a positive brand image

watch repair


•Qualification, Experience and Skills Required :

Education :
•WOSTEP / BHI or Swiss watchmaking qualification and training
•Minimum GCSE level qualifications

Professional Experience :
•Professional / career level watchmaking experience (Swiss / luxury brand preferable)
•Ability to service and maintain Swiss / luxury timepieces
•Experience of working as part of a team in a commercial technical department / business and individually
•Proven experience of working towards and achieving departmental targets

Profile :
•Commercial awareness
•Passion for watches / luxury timepieces
•Able to prioritise and plan own workload
•Excellent communication and interpersonal skills
•Able to work flexibly, to embrace change and to work as part of a team
•Drive for results
•Ambitious with a willingness to learn and complete development training
•Able to deal effectively with people at all levels and in all areas of the organisation
•Be a brand ambassador of the business
•Able to work under pressure achieving a high level of accuracy
•Demonstrate an attitude of professionalism, conscientiousness and reliability



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