The Watchmaker will be a constant role model for the Emson Haig values, and ensure they give every customer a ‘World Class Customer Experience’. They will consistently demonstrate a passion for the business and for the role.

watch repair

They will be accountable for delivery in the following areas:

  • Maintaining a high quality control on the after sales service of watch brands
  • Complete services on current and recent production watches
  • Diagnose and repair faults within watches
  • Refinish cases to a high standard
  • Accurately estimate the cost of repairs
  • Communicating effectively with customers and providing professional advice and recommendations about the company’s after sales services
  • Control of budget in respect of consumable parts and inventory required to ensure the workshop runs efficiently
  • Compliance to all security procedures, including booking in/out processes for jobs
  • Compliance to Health and Safety procedures
  • Keeping up to date with knowledge of product and services offered in store
  • Participate in continuing professional development through store training and out of hours’ meetings with the whole store team
  • Completion of all training requirements through e-learning and other sources
  • Maintenance of the workshop housekeeping standards
  • Adhering to company dress code standards


They will also be required to assist in other areas as and when necessary.


Lakeside Branch:

Telephone: 01708 890 730

Address: 258 Lakeside Centre, West Thurrock Way, Grays, Essex RM20 2ZH.



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