• Asurion Jewelry Service Solutions

Reports to:

  • Jewelry Repair Depot Supervisor


  • Smyrna, Tennessee

Primary Purpose:

  • To service and repair clients jewelry repairs providing excellent quality and customer service.
watch repair


  • Perform all repairs to bring damaged jewelry up to the standards required
  • Ensure that all parts required to repair jewelry are the appropriate materials
  • Document the labor and other charges related to completing the repair.
  • Perform a quality inspection on all completed repairs to ensure the highest customer service standards are met.
  • Be willing to aid to the training of others.
  • Maintain all bench tools and equipment.
  • Maintain a clean and safe bench area for repairs to be completed.
  • Ensure all precious metals, stones and findings are controlled to reduce expenses and increase profit.
  • Remove all scrap gold and other metals from benches nightly for recovery.
  • Any and all other duties that may be given by management.

Knowledge/Skill Requirements:

  • Minimum of two years of experience in jewelry repairs.
  • Must Be Able to Pass a Bench Jeweler Test
  • Demonstrated proficiency and skill in the areas of sizing, chain repair, prong and stone setting repairs, all types of tone setting, and polishing or other finishing techniques.
  • Must be able to complete app. 22-30 repairs on average per day dependent upon level of difficulty.
  • Must be able to read and understand instructions to complete repairs.
  • Must be willing to train and share knowledge and experience.
  • Must be organized and able to communicate with others.
  • High School diploma or equivalent.


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