We are currently seeking a Full-time Jewelry/Watch Customer Service Technician for our flagship store located at 46 LaSalle Road in West Hartford.This position involves a great deal of customer contact including:
•Working with customers at the service counter to process incoming jewelry, watches, and other repair items.
•Assisting customers with pick-up and sale of repair goods. Quality control finished jobs and contact customers when jobs are completed.
•Advising customers on all incoming jewelry and watch repairs providing close attention to condition issues, item descriptions, etc.
•Processing transactions through the repair computer module
•Handling minor on-site repairs such as watch sizing and battery replacement
•Working closely with outside Vendors and Manufacturers and processing outgoing work to them as needed.
•Fielding incoming inquiries from customers via phone and email.
Experience: Prior retail jewelry experience is strongly preferred. Candidate must be highly motivated, have strong customer service and communication skills, be computer literate, and have good manual dexterity to work with small jewelry/watch repairs.
Work Hours: Full time hours from 9:30 am – 6:15 pm
Schedule includes working Saturdays with an alternate day off during the week
Since 1898, Lux Bond & Green has been committed to offering extraordinary merchandise, custom designs, master engraving, and unparalleled personalized service to our customers. Quality, value and customer satisfaction are the trademarks of our entrepreneurial atmosphere. We are New England’s most respected jeweler with stores in Connecticut and Massachusetts. If you are interested in a career with a company known for its unique and prestigious product lines as well as a genuine concern for the satisfaction of both customers and employees, it is time to consider applying to Lux Bond & Green. We offer a competitive salary and benefit package including medical and dental insurance, 401k, paid vacations, and a generous associate discount.
For consideration, e-mail your resume and cover letter through Indeed. You may also fax a resume to Human Resources at 860-561-1111.
Job Type: Full-time
•Customer Service: 2 years (Preferred)
•Jewelry/Watch: 1 year (Preferred)
•United States (Preferred)