SUMMARY:
The Boutique Watchmakerperforms estimating service watches and manages consumer customer service tasks. They interact with watch owners, maintaining a high degree of quality Customer Service. They execute customer service procedures, determined in-department. They provide a portion of the experience for clients visiting the Flagship Boutique in New York City.
Essential Duties & Responsibilities (include but are not limited to):
Watchmaking/Customer Service
•Take care of customers dropping off their watch
•Assessing the watch to provide the estimate
•Communicate and follow up repair quotes as necessary
•Handle customer complaints, provide appropriate solutions and alternatives within company guidelines and polices
•Implement & follow guidelines / standard operating procedures in force for specific tasks (i.e. priority jobs, comebacks, etc.) in the department
•Become / is proficient with Great Plains (integrated enterprise software)
•Undertake cross-functional tasks as requested by management
•Communicate all performance matters and any concerns (operation, improvements, suggestions, etc.) pertaining to department to manager
•Maintain customer correspondence to build and enhance relationships and support with sales team.
•Use technical knowledge in order to offer explanations that will align with Breitling and the clients’ interest.
•Support all company initiates as they relate to product launches, customer service and selling
•Undertake any other assignments requested by manager
•Maintain a professional appearance and behaviors and follow the Breitling dress code standards
•Always has “Breitling” in interest in mind – is a team player
Team Relations
•Maintain open, professional and ongoing communications with store management, peers and corporate
•Partner with the team to achieve store goals
•Support sales by being a resource for clients and staff alike
•Be a positive role model and represent the brand appropriately at all times
•Adapt to changing needs of the brand and company
•Where requested, participate in the training of new sales associates (product knowledge, store procedures, company policies, etc.)
Skills, Knowledge and Personal Attributes Required:
•Experience in watchmaking/client service in a luxury environment needed
•Strong attention to detail with the ability to handle multiple demands simultaneously
•Results oriented and self-motivated individual who is able to achieve goals defined by management
Job Type: Full-time
Experience:
•Luxury Environment: 2 years (Preferred)
•Boutique Watch Maker: 2 years (Preferred)
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