At Cartier North Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

 

Role Overview

 

The main purpose of the Watchmaker is to provide immediate service to clients entering the Boutique.  This includes providing detailed analysis for the purpose of the repair, being processed at the Watchmakers’ Location, without interruption, including all services and components.  In order to achieve this objective, immediate diagnosis to determine the appropriate service that needs to be applied to the following that will need to be performed:

 

          Watches

          Accessories

          Jewelry

 

 

 

Responsibilities

 

Key responsibility 1:  Diagnosis/Services

 

Evaluation of products

• Watches
• Clocks
• Accessories
• Jewelry

o          Selection of Proper Services to be carried out by the Watchmaker determined during the Diagnostic Process and perform services adhering to the Maison’s Policies that include the following

• Watch Services
• Selected Accessory Services
• Jewelry Services

o          These services will include the following types of calibers:

• Quartz
• Mechanical
• Automatic
• Chronographs
• Complications

o          In Diagnosis the watchmaker must provide precise and concise communication to either the Sales Associate or the Client themselves regarding the servicing of their product being examined under the extreme testing.  The evaluation requires that the following is considered:

• History

          Previous services performed

• Warranty

          Sales

          Intervention

• Product History

          Quality Conquest

          Network Feedback

• Conditions

          Physical Condition

          Functionality

          Movement Tolerances

o          Following outlines, to ensure that products and services are being allocated to the proper locations in a timely fashion

• Boutique
• Brand-Approved Vendors
• Inter-Network Locations

 

Key responsibility 2:  Maintenance and Organization of the Workshop

Maintenance of tools and Equipment (Watchmaking Related Equipment, Polishing and Laser Welders)

 

o          Ensure that all equipment that is used is:

          Calibrated

          Maintained on a regular schedule

o          Proper setup of shop

o          Cleanliness

o          Proper layout and accessibility of all tools and equipment

o          Respecting all guidelines and policies set forth RNA Health and Safety

o          These Guidelines cover:

          Chemicals

          Equipment

          Tools

 

Key responsibility 3:   Routine Testing of Technical Skills (To be applied by RNA Technical Services)

 

Evaluation

• Practical Training

o          Diagnosis

o          Quality Control Interpretations

o          Tools

• Encasing Skills
• Watchmaking

o          Practices

• Theoretical Knowledge
• Quick Services for selected Jewelry

 

 

Key responsibility 4:  Communication

 

• Communicate in a professional and informative manner, diagnostic results to:

o          Boutique Personnel

          Manager/Director

          Sales Associates

          CSR

          Clients when necessary

• Communicate in a timely and professional manner when planning

o          Vacation requests

o          Personal days

o          Sick days

o          Lunch breaks

• Provide the Technical Manager of the Region with feedback related to quality issues found with new and existing product during the repair processes

o          Components

o          Tools

o          Equipment

          Maintenance

• Participate in Maison Sponsored Events

o          Product Launches

o          VIP Events

 

Key responsibility 5: Trainings   Participate in Brand Trainings at the RTC

• Routine Refreshers

o          Evolution

          Calibers

          Processes

          Tolerances

o          Equipment/Tools

o          Brand Objectives and Policies

 

 

 

 

Education:

          Certification from an Accredited Watchmaking School

          Or have the required abilities that can be validated in an exam given by RNA

 

Required experience:

          2-5 Years of working with Luxury Watches/ Products

          RTC Training Program

 

Technical skills / abilities:

          Perform basic watch services

o          Complete Services

o          Water Resistance Services

o          Quick Services

o          Polishing

o          Laser Welding

          Basic Calibers

o          Quartz

o          Mechanical

o          Automatic

o          Chronographs

          Basic knowledge of Watch Complications

o          Perpetual Calendars

o          Tourbillions

o          High Jewelry

          Jewelry

o          Polishing

o          Laser Welding

 

Personal skills:

          Computer Skills

o          Knowledge of SAP

o          Zoom/Skype Navigation

          Ability to handle multiple tasks simultaneously is required;

          Ability to work with a team in a fast-paced environment is required;

          Strong organizational, interpersonal & communication skills

 

 

We Offer: United States
We care about our associates health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

 

 

 

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