The company
Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewellery, watch movements and components.
It is the world’s largest watchmaking group, and supplies nearly all the components required for the watches sold by its eighteen individual brands and the multi-brand retail companies, Tourbillon and Hour Passion.
Swatch Group brands : Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Calvin Klein watches + jewelry,Flik Flak.
And of course- the original Swatch.
At Swatch Group (UK) Limited, Customer Service is at the heart of what we do; we strive for excellence in all customer interaction with us, from the moment our customer starts their journey at a boutique or online, to maintaining these sentimental pieces over time.
Job description
Our Customer Service center based in Southampton provides a full servicing operation to brands produced by the Swatch Group.
Here at Swatch Group (UK) Limited, we seek out committed and passionate watchmakers with a serious eye for quality to join us and play a pivotal part in our customer’s experience.
To allow us to achieve customer excellence, we are looking to recruit an experienced watchmaker with experience in servicing a variety of luxury Swiss made watches, specifically our Omega brand.
At Swatch Group (UK) Limited, employee training, development and progression is of paramount importance to us. You may have already completed some brand specific training, however if not, we will provide this to you alongside continuous development opportunities, for those that demonstrate commitment to us.
Job Description of Omega Watchmaker
Carry out required servicing on watches allocated to you, in accordance with the brand specific standards
Ensure the technical functioning of the product prior to passing to Quality Control
Clearly communicate all queries to your Supervisor and / or Technical Manager when required.
To organise and manage your allocations, ensuring watches are serviced within required SLA’s
Be prepared to undertake brand specific training and continuous professional development opportunities in order to increase knowledge.
Our success in delivering excellent service to our customers is driven by our core values, which are :
Show empathy by listening and understanding
Empower our colleagues
Responsibility through ownership
Value every customer and each other
Inspire by always acting in a positive and pro-active way
Communicate in a clear, concise and timely manner
Expectations are met every time
Profile
WOSTEP / BHI certification, or equivalent
Relevant accreditation / s and specific training from a luxury watch brand / s, Omega is desirable, but not essential
Impeccable attention to detail and ability to clearly follow and where needed, switch between detailed instructions
Experience of working towards set targets
A self-motivated individual who is able to deliver high standards of quality, in line with Brand standards
A strong interest in continuing and developing a long-term career with the Swatch Group
Professional requirements
Brand specific training, with travel required to our Headquarters in Switzerland
Continuous professional training and development
Variety of progression opportunities for committed and passionate employees
23 Days Annual Leave Entitlement, plus bank holidays
Gift Watch
Competitive salaries
Bonus Potential
Regular Social Events
Company Pension Scheme
Employee Assistance Scheme
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