Position
LVMH Watch & Jewellery UK is part of one of the world’s leading luxury goods companies distributing and servicing prestigious watch brands TAG Heuer, Zenith, Hublot & Bulgari. As part of our commitment to provide customers with a premium service, we are expanding our UK after-sales team and looking to recruit an experienced Watchmaker.
Mission:
●Servicing and repairing all types of quartz and automatic watches to the highest of standards within expected time frames
●Support the department in providing an efficient and competitive UK after sales service which appropriately reflects brand values and results in high customer satisfaction and brand loyalty
Duties and Responsibilities:
●Carry out services and repairs to all types of mechanical and quartz watches
●Carry out refurbishment of precious metal and stainless steel cases and bracelets
●Achieve workload targets within agreed timeframes and standards, and contribute to achievement of department targets
●Conduct and support the training of technicians and trainee watchmakers in all aspects of servicing and overhauling watches
●Providing advice and information to manager as required
●Promote quality achievement and performance improvement
●Develop and maintain an in-depth current product and brand knowledge
●Pro-active in developing technical skills and industry knowledge
●Attend in house and brand house training
●Support technical training and events across other business areas
●Maintain high quality of work keeping returns to a minimum resulting in customer satisfaction and a positive brand image
Profile
Qualification, Experience and Skills Required:
Education:
●WOSTEP/BHI or Swiss watchmaking qualification and training
●Minimum GCSE level qualifications
Professional Experience:
●Professional/career level watchmaking experience (Swiss/luxury brand preferable)
●Ability to service and maintain Swiss/luxury timepieces
●Experience of working as part of a team in a commercial technical department/business and individually
●Proven experience of working towards and achieving departmental targets
Profile:
●Commercial awareness
●Passion for watches/luxury timepieces
●Able to prioritise and plan own workload
●Excellent communication and interpersonal skills
●Able to work flexibly, to embrace change and to work as part of a team
●Drive for results
●Self-motivated
●Ambitious with a willingness to learn and complete development training
●Able to deal effectively with people at all levels and in all areas of the organisation
●Be a brand ambassador of the business
●Able to work under pressure achieving a high level of accuracy
●Demonstrate an attitude of professionalism, conscientiousness and reliability
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