Job description

The watch and jewelry artisan for our retail stores helps provide an unparallel guest experience by providing on-site watch battery repairs, jewelry engraving, and leather debossing.

watch repair


•Replace watch batteries and perform quality testing.
•Work with engraving machines to position jewelry and navigate software to enter the correct settings and characters to engrave.
•Utilize debossing machines to personalize journals and leather products.
•Learn repair and quality control best practices, and when applicable, raise issues and suggested course of action.
•Ensure that orders are processed in a timely manner and tracked accurately.
•Operate all machines with little assistance, following the recommended safety precautions.
•Perform daily cleaning/maintenance on the machines.
•Troubleshoot the machines and perform light repairs where possible. Coordinate higher level maintenance as needed.
•Plan/replenish supplies in a timely manner.
•Maintain all departmental standards for timeliness and quality.
•Multi-task and work overtime as needed.
•Commit to and uphold a high level of quality in all repair and personalized orders.


•High School diploma or equivalent required.
•Ability to see details at close range. Able to notice tiny defects: scratches, spots, rust, lint, hair, tarnished metal, dents, deformations, marks on pieces the size of a quarter or smaller.
•Ability to learn and operate various machines including engraving, watch repair, and debossing machines.
•Previous experience in the watch industry and/or engraving jewelry a plus.




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