Brand Ambassador – Panerai
Grand Prairie, TX, US
Permanent
Panerai is a high-end status sports watch brand that operates in a niche segment, fully exploiting its values of belonging that allow Panerai owners to feel part of an exclusive club.
The fundamental values of Panerai are based on history and the sea world, authenticity, exclusivity and rarity, product identity, Italian design and Swiss technology.
At Panerai North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
BRAND AMBASSADOR – PANERAI
PRIMARY DUTIES:
As an Ambassador of Panerai, he or she will achieve sales targets directed by Management and strive to develop a strong client database. He or she will consistently give each client an exceptional experience and build lasting relationships.
KEY RESPONSIBILITIES:
•Consistently achieve or exceed the monthly sales target, as directed by Management.
•Work with Manager on sales pipeline and any special client requests
•Ensure each client receives an exceptional level of customer service,
•Support all after-sale clients with helpful solutions in accordance with Maison values.
•Expert in clienteling to cultivate new and nurture existing client relationships.
•Partner with local management and corporate team on CRM initiatives
•Accurately capture client data for all prospects and current clients. Consistently follow up with clients and use CRM tools to build effective relationships.
•Appropriately resolve any client issues and escalated matters.
•Must have a strong level of communication across multiple channels and with local and global partners.
•Ability to gather feedback and provide innovative insight to management based off case by case scenarios.
•Embrace digital tools that enhance the luxury selling experience e.g. Video selling.
•Extensive knowledge on industry news and any competitive brands
•Understand and comply with all policies and procedures
JOB PROFILE:
Education:
•College degree preferred
Required Experience:
•At least 2 years of previous experience in retail sales, preferably in the high luxury industry (jewelry, watches, etc).
Technical Skills / Abilities:
•Team worker
•Excellent communication skills- Both written and oral
•Entrepreneurial spirit and interpersonal skills with the ability to cultivate good relations with both staff and clients.
•Strong computer skills (email, MS office).
•Experience utilizing a CRM system.
Personal Skills:
Sense of diplomacy: Excellent communication skills and customer service management.
•Self-motivated, with creative problem solving skills.
•Excellent language skills in both oral and written English.
•Willingness to work flexible working hours.
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