WatchBox is a global leader in the luxury watch market and is transforming a multibillion-dollar luxury watch industry. We have a deep understanding of the watch industry spanning decades and are now focused on building new technologies to connect watch enthusiasts from around the world.
As a multi-faceted luxury watch retailer and e-platform; WatchBox Jewelers is looking for a motivated, curious, and adaptable Quality Control Specialist to join our growing company to support the buying, selling, and trading of luxury watches worldwide.
Quality Control Manager are a vital part of our ability to grow and expand our evolving business. This position puts you in direct communication with our in-house repair department, outsourced repair departments, and our internal teams here in the U.S. and across the globe. This position is perfect for those who are eager to gain hands-on experience at a world-renowned company.
Responsibilities/Duties:
•Quality Control Specialist thoroughly inspects all timepieces after servicing to ensure all watches posted are up to the highest quality standard.
•Work closely with our Watchmaking and Repair Admin team to make sure the condition of each watch that passes into the listings process meets our standards of quality.
•Executing WB’s quality control process, including a company-defined inspection procedure for each watch.
•Implementing the intervention process as needed for watches that require reexamination by production teams earlier in the process.
•Matching watches against watch specifications (e.g., serial number, correct dial color, bracelet type, aftermarket parts) and adding specifications to internal systems as needed.
•Using company-defined standards to rank watch conditions.
•Assisting with physical and digital inventory management by moving watches into appropriate locations that correspond with their statuses.
•Process and communicate all watches that need to be sent back to earlier steps in the servicing process, which fail QC.
Skills, Knowledge, & Personal Attribute Requirements:
•2+ years of experience in a role focused quality control.
•Bachelor’s degree preferred.
•Watchmaking experience including WOSTEP, CW21, SAWTA, OWME certifications preferred, but not required.
•Experience with watches or jewelry required.
•Exceptional written and verbal communication skills.
•Desire for continuous learning, particular in a technical area.
•Strong attention to detail and ability to multitask.
•Comfortable working in a fast-paced, deadline-oriented environment.
•Ability to self-prioritize workload.
•Good organizational skills and attention to detail.
•Ability to both focus and multi-task when needed – the demands of this job change daily based on volume.
Physical Requirements:
•Able to use magnifying tools (handheld or watchmaker loupe) to visually inspect watches to evaluate performance, and identify aesthetic flaws.
•Excellent motor skills, hand/eye coordination, and vision.
•Ability to remain seated for an extended period of time.
•Current Covid-19 vaccination.
Benefits offered include Medical, Dental, Vision, 401K, PTO, and Supplemental Insurance. Salary commensurate with experience.
About WatchBox:
We are an industry-leading, technology-driven luxury watch business. We have a large and growing Certified Pre-Owned watch business that is changing our industry and growing to take on a global scale. We offer a fast-paced, high-growth atmosphere for our associates in our sophisticated new headquarters. We are a work hard, play hard atmosphere with lots of opportunities for fun as well as professional, personal, and cultural development. WatchBox has been named a 2022 Top Place to Work by the Philadelphia Inquirer. Marketing materials won’t be available for a few months, but this is a great testament to everything you and your teams are doing to create a great working environment at WatchBox! This award is 100% based on employee surveys and this year’s results are even better than last year.
EEO Statement:
Govberg/WatchBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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