Company Description
With their competence, passion and commitment, our employees make a significant contribution to the success of the Swiss-made watches, movements and components produced by ETA SA Manufacture Horlogère Suisse. Our company is part of the Swatch Group, the world’s largest watch group with 17 well-known brands and numerous production companies that are highly specialized in watchmaking as well as in other industrial sectors.
The Customer Care department is part of Customer Service at our plant on Bahnhofstrasse in Grenchen. This team ensures the efficient processing of customer inquiries of all kinds and proudly represents the business card of our company. We are looking for a Customer Focused Watchmaker – Technical Assistant.
Job Description
You are the contact for customers with technical questions about mechanical movements and their components. They form the interface to the product managers at ETA and the production sites. To properly understand customer concerns, attend quality meetings with customers.
They handle guarantee cases for clockwork components and watchmaker tools. This includes the technical check, the creation of brief reports and informing customers via email.
You carry out quality controls for components returned by customers in the categories “wrongly ordered”, “wrongly packaged” and “wrongly delivered”.
Because you know what is not working well, you participate in or even initiate improvement projects.
profile
As a communicative, service-oriented and assertive personality, you feel you are in the right place in customer service. You enjoy an interface function between our customers and our suppliers. You think and act in a customer-oriented manner and value written and verbal contact with customers and suppliers. Her way of working is structured and conscientious. They share our interest in continuously improving our work processes.
professional requirements
You have completed training as a watchmaker and have in-depth knowledge of mechanical ETA movements. Experience in customer service is an advantage. You are very familiar with Microsoft Excel and Word.
Languages
They are French mother tongue and communicate fluently in German.
contact person
William Dubar
Talent Acquisition Partners
Leave A Comment