Servicing and repairing all types of quartz and automatic watches to the highest of standards within expected timeframes
Support the department in providing an efficient and competitive UK aftersales service which appropriately reflects brand values and results in high customer satisfaction and brand loyalty
Carry out services and repairs to all types of mechanical and quartz watches
Carry out refurbishment of precious metal and stainless steel cases and bracelets
Achieve workload targets within agreed timeframes and standards, and contribute to achievement of department targets
Conduct and support the training of technicians and trainee watchmakers in all aspects of servicing and overhauling watches
Providing advice and information to manager as required
Promote quality achievement and performance improvement
Develop and maintain an in-depth current product and brand knowledge
Pro-active in developing technical skills and industry knowledge
Attend in house and brand house training
Support technical training and events across other business areas
Maintain high quality of work keeping returns to a minimum resulting in customer satisfaction and a positive brand image
WOSTEP / BHI or Swiss watchmaking qualification and training
Minimum GCSE level qualifications
Professional / career level watchmaking experience (Swiss / luxury brand preferable)
Ability to service and maintain Swiss / luxury timepieces
Experience of working as part of a team in a commercial technical department / business and individually
Proven experience of working towards and achieving departmental targets
Commercial awareness
Passion for watches / luxury timepieces
Able to prioritise and plan own workload
Excellent communication and interpersonal skills
Able to work flexibly, to embrace change and to work as part of a team
Drive for results
Self-motivated
Ambitious with a willingness to learn and complete development training
Able to deal effectively with people at all levels and in all areas of the organisation
Be a brand ambassador of the business
Able to work under pressure achieving a high level of accuracy
Demonstrate an attitude of professionalism, conscientiousness and reliability
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