Job Opening For Watchmaker, After Sales - Timepieces (New York, NY) | Esslinger Watchmaker Supplies Blog
Watchmakers and Jewelers blog news information
Privacy Policy Terms and Conditions
Search Esslinger Watchmaker Supplies Blog


Posted by Mark Esslinger

After sales service on timepieces Watchmaker should :

  • Analise the watch and issue a diagnostic of the operations needed to repair it, according to customer’s requirements and international after sales service policy.
  • Establish a cost and lead-time estimate when required.
  • Carry out the repairwork within the given estimate.Ensure completion of the repair within the committed lead-time
  • Keep the after sales service database updated to follow-upthe repairs
  • Control the watch after intervention
  • Answer to technical questions from the sales staff or customers.

Watchmaker, After Sales, Timepieces


Refurbishing of watches from stock

  • Ensure all operations of stock maintenance (dial switch,battery exchange,bracelet fitting)
  • Organize and follow-up the outsourced refurbishing operations.
  • Reassemble the products and control before delivery.

Support after sales service administration and quality control activities

  • Support spare parts stock management and inventory checks
  • Support quality control activity upon request: stock assessment, control of transiting watches
  • Participate to the data entry in GEM and after sales service program

Competence and aptitude:


  • To be rigorous,precise and very careful
  • To be open minded and looking for solutions
  • To respect customers and products
  • To have a team spirit
  • To have a good resistance to stress

Your profile

  • Bachelors or Equivalent Degree
  • Professional requirements


  • 3 Years experience in an after sales service
  • Experience in assembling high luxury watches is a strong asset

Language Skills

English: very good
Start date : 2016-9-30
Job location : New York, NY

Company address :

Harry Winston Inc. (headquarters)
718 Fifth Avenue
US-New York, NY 10019

Contact person :

Mastacciuola Dan


Contact Now


Share Button