After sales service on timepieces •Analyse the watch and issue a diagnostic of the operations needed to repair it, according to customer’s requirements and international after sales service policy.

  • Establish a cost and lead-time estimate when required.
  • Carry out the repairwork within the given estimate.Ensure completion of the repair within the committed lead-time
  • Keep the after sales service database updated to follow-upthe repairs
  • Control the watch after intervention
  • Answer to technical questions from the sales staff or customers.
watch repair

Refurbishing of watches from stock :

  • Ensure all operations of stock maintenance (dial switch,battery exchange,bracelet fitting)
  • Organize and follow-up the outsourced refurbishing operations.
  • Reassemble the products and control before delivery.

Support after sales service administration and quality control activities :

  • Support spare parts stock management and inventory checks
  • Support quality control activity upon request: stock assessment, control of transiting watches
  • Participate to the data entry in GEM and after sales service program

Competence and aptitude:

Behaviour :

  • To be rigorous,precise and very careful
  • To be open minded and looking for solutions
  • To respect customers and products
  • To have a team spirit
  • To have a good resistance to stress

Your profile :

  • Bachelors or Equivalent Degree
  • Professional requirements

Experience :

  • 3 Years experience in an after sales service
  • Experience in assembling high luxury watches is a strong asset

Language Skills :

  • English: very good

Start date : 2016-9-30
Job location : New York, NY
Company address :
Harry Winston Inc.
718 Fifth Avenue
US-New York, NY 10019


Contact person :

Mastacciuola Dan

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