Watch Repair Customer Care Technician
Ware Jewelers
Job Description
The Customer Care Technician will possess strong communication, organizational, and computer skills. As a member of the Watch Repair Department, the Customer Care Technician will work closely with the Watchmaker and Watch Technician to provide clients with an exceptional customer service experience. After receiving technical and product training, the Customer Care Technician will perform basic watch repairs to include battery replacement and bracelet sizing. In addition to performing basic repairs, the Customer Care Technician will interact with clients and provide administrative support for the department.
Responsibilities
Enter repair estimates in the repair system
Provide repair estimates to clients via email or phone
Prepare watches to be shipped to manufacturer’s service centers
Coordinate watch repair transfers between locations
Provide technical assistance to sales staff
Assist in maintaining spare parts inventory
Process trade offers for watches
Perform battery replacement and bracelet sizing
Maintain department records
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