Experience Watchmaking & Jewelry Repair

About Us

Laings is a prestigious family-run jeweller with 180 years’ experience in the industry.

Established in 1840, we are now one of the largest independent jewellery businesses, operating six stores across the UK (three shops nestled within the iconic Argyll Arcade in Glasgow, and one each in Edinburgh, Southampton and Cardiff).

Our Culture

The Laings culture is one of mutual trust, respect and honesty. Our staff strive to be the best in the business and our aim is to provide our customers with an unforgettable, luxurious experience whatever the occasion may be.

Your New Role

We are looking for an experienced Workshop Manager to be based in our Edinburgh Workshop. This is a full-time permanent position, working 37.5 hours per week Monday-Friday.

Reporting to the Head of Service, the Workshop Manager is responsible for ensuring the smooth and efficient running of all aspects of the workshop including line management and development of the workshop team. The Workshop Manager will constantly be looking to uphold Laings brand standards, as well improve the day-to-day running of the workshop.

Responsibilities include but are not limited to the following:

•Oversee each department within the workshop
•Responsibility for coaching the Workshop Teams
•Ensure monthly 1-1, interim and annual performance reviews are held with the team
•Put Personal Development Plans into place for each member of the workshop team
•Working with Head of Service, be instrumental in developing the workflow within the workshop
•Implement stock control of materials
•Monitor and increase department sales/profit margins
•Manage lead times and ensure timely delivery of work completed in the workshop
•Manage productivity within the workshop
•Uphold the highest level of quality within the workshop
•Managing material levels within the workshop
•Provide an exemplary and personal level of customer service to all clients
•Champion and communicate the skills of the workshops to promote the array of skills within the business, and showcase company assets.

Person Specification

•5+ years’ experience within a watchmaking service centre
•Deep understanding of workshop accreditations and maintenance
•Understanding of workflow management
•Excellent IT skills
•Exceptional attention to detail
•Polite, friendly and well mannered
•Good delegation and decision making skills
•Supportive management style
•Adaptable and flexible
•Outstanding luxury customer service experience

What we will offer you

As well as a competitive salary and reward package, we are proud to offer a wide range of fantastic benefits to our employees, including healthcare, pension, 28 days holiday, Employee Assistance Programme and a generous employee discount scheme.

Please send applications to: careers@laingsuk.com