As a watchmaker you will be responsible for bringing timepieces to life, ensuring their smooth functioning during the aftercare service. You will be carrying out full services, dial and hand fitting, and partial repairs on all pre-qualified Rolex calibres to Rolex standards of quality, lead time, and cost.

This is a permanent position of 37,5 hours from Monday to Friday within our Fine Watches Department.

About us

At Harrods, we’re one of the world’s leading luxury department stores and we’re becoming a destination for top designers around the globe. Supported by a £500million transformation programme that has seen us create innovative Fashion Designer rooms, we give our people the opportunity and inspiring environment to express themselves through their passion and creativity. Here, world-leading brands meet world-class service.

watch repair

About you

As an independent and self-motivated individual with a proven track record of working with quality watches, preferably Rolex, you will be dedicated to perfection and have exceptional eye & hand coordination and high levels of concentration. You will understand our customer’s expectations & requirements and be pro-active in problem solving. Some of your responsibilities will include:

•Reading the job card to ensure the customers’ requirements are met
•Ensure all repairs are carried out using techniques and tools according to Rolex standards
•Ensuring that all spare parts used are allocated to the correct job
•Ensure any additional required spare parts are ordered according to current policies and procedures
•Ensure you are contributing to your unit’s productivity, whilst adhering to Rolex standards of quality, lead time, and cost
•To ensure all work passed to Quality Control conforms to the agreed Rolex Standards of quality
•Ensure all paperwork is appropriately filled out, attaching any required testing documentation, before passing the work to QC
•To understand and promote the company values
•To carry out all multi-brand battery replacements and reseal when necessary.
•Any other duties and reasonable requests, as required by the Aftercare Manager

Our promise to you

Share our drive to create seemingly impossible luxury experiences for customers, then this will be a hugely important move for you. As well as the chance to learn from true retail experts, you’ll have the satisfaction of working with world-class brands and a team that’s setting the standards for the industry.

As you build a long-lasting career with us, you will enjoy a package that includes 22 days’ holiday (rising to 27 days) and your birthday off, up to 33% Harrods’ discount, plus access to a competitive pension.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.

Additional Information:

Time Type:

Fine Watches Aftercare (Own Bourght (Martin Alderson)



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