Job Opening for Watchmaker (Raleigh, NC)

Join a Team That Values Craftsmanship and Exceptional Service

Bailey’s Fine Jewelry is seeking a detail-oriented, organized, and customer-focused Watch & Jewelry Technician to join our team. This position plays a vital role in delivering an exceptional experience for our patrons by performing routine watch services, assisting with jewelry care/cleaning, and ensuring every repair is handled with precision and professionalism.

This is an excellent opportunity for someone who enjoys hands-on work, takes pride in accuracy, and loves helping people. Approximately 80% of this role focuses on watch services, with the remaining responsibilities supporting jewelry care and repair operations.

Primary Responsibilities

Watch Services

• Replace watch batteries on a wide variety of timepieces.
• Size watch bracelets by adding or removing links.
• Perform minor watch adjustments and basic troubleshooting.
• Clean watches before returning them to patrons.
• Inspect watches upon intake and identify service needs.
• Package completed work carefully for pickup.

Jewelry Services

• Professionally clean and inspect jewelry.
• Assist with basic jewelry intake and organization.
• Prepare jewelry for repair or appraisal.
• Maintain a clean and organized technician work area.

Customer Experience

• Contact patrons promptly when repairs or services are complete.
• Explain services performed and answer customer questions with professionalism.
• Deliver a warm, welcoming, and confident experience during every interaction.
• Work closely with the sales team to ensure seamless communication throughout the repair process.

Administrative Responsibilities

• Accurately enter repair information into the computer system.
• Update repair statuses and organize completed jobs for pickup.
• Maintain detailed records and documentation.
• Ensure repair trays, ready boxes, and workstations remain organized and efficient.
• Follow company procedures for handling valuable merchandise and confidential customer information.

What We’re Looking For The ideal candidate is someone who:

• Has exceptional attention to detail.
• Enjoys working with their hands and has excellent fine motor skills.
• Is highly organized and able to manage multiple projects simultaneously.
• Communicates clearly and professionally with both patrons and teammates.
• Is dependable, punctual, and accountable.
• Learns new procedures and technology quickly.
• Is comfortable using computers and point of sale or repair management software.
• Takes pride in producing accurate, high quality work.
• Thrives in a fast paced luxury retail environment.
• Maintains a positive attitude and enjoys serving others.
• Works well independently while also collaborating as part of a team.
• Understands the importance of discretion, security, and handling valuable merchandise with care.

Preferred Qualifications

• Experience replacing watch batteries and sizing watch bracelets.
• Experience working with jewelry or watches preferred, but we are willing to train the right individual with strong mechanical aptitude.
• Previous customer service or luxury retail experience is a plus.
• Basic computer proficiency, including data entry and navigating multiple software systems.
• Ability to stand for extended periods and perform repetitive fine motor tasks.

Why Bailey’s Fine Jewelry?

At Bailey’s, we believe every interaction is an opportunity to create a remarkable experience. Our team is built on professionalism, integrity, craftsmanship, and genuine hospitality. We invest in our people, provide ongoing training, and foster an environment where excellence is recognized and celebrated.

If you’re someone who enjoys precision work, values organization, and takes pride in helping people while working with beautiful jewelry and timepieces, we’d love to meet you.

Apply Now