The company
Swatch Group is a diversified multinational holding company active in the manufacture and sale of finished watches, jewellery, watch movements and components. It is the world’s largest watchmaking group and supplies nearly all the components required for the watches sold by its eighteen individual brands and the multi-brand retail companies, Tourbillon and Hour Passion.
Swatch Group brands: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Calvin Klein watches + jewelry,Flik Flak.
And of course- the original Swatch.
At Swatch Group (UK) Ltd., Customer Service is at the heart of what we do; we strive for excellence in all customer interaction with us, from the moment our customer starts their journey at a boutique or online, to maintaining these sentimental pieces over time.
The Role
Our Customer Service centre based in Southampton provides a full servicing operation to brands produced by the Swatch Group.
Here at Swatch Group (UK), we are looking to recruit committed polishers, to provide the last step of servicing to our committed customer base. We look for metal polishers that have a serious eye for detail and quality, alongside the commitment to learning new skills and ultimately, play a pivotal part in our customers experience with the Swatch Group
At Swatch Group (UK) Limited, employee training, development and progression is of paramount importance to us. You may have already completed some specific training, however if not, we will provide this to you alongside continuous development opportunities, for those that demonstrate commitment to us.
Job Description of Metal Polisher:
•Carry out required polishing for all watches allocated to you, across a variety of brands, in accordance with the specific standards
•Ensure that the correct techniques and tools are used to complete polishing
•Clearly communicate any queries to your supervisor where required
•To organise and manage your allocations to ensure watches are polished within required SLA’s
•Keep clear communication open between yourself, supervisor and colleagues of any potential delays in the workflow.
Our success in delivering excellent service to our customers is driven by our core values, which are:
•Show empathy by listening and understanding
•Empower our colleagues
•Responsibility through ownership
•Value every customer and each other
•Inspire by always acting in a positive and pro-active way
•Communicate in a clear, concise and timely manner
•Expectations are met every time
Profile
•Experience in polishing metal components, ideally jewellery and/or watches
•Impeccable attention to detail and ability to clearly follow and where needed, switch between detailed instructions
•Experience of working towards set targets within a service driven industry.
•A self-motivated individual who is able to maintain high standards of quality
•A strong interest in continuing and/or developing a long-term career with the Swatch Group
•5 GCSE at A-C including Maths and English (or equivalent)
Benefits of Working for Swatch Group (UK) Limited
•Continuous professional training and development i.e. NVQ’s, External training courses
•Variety of progression opportunities for committed and passionate employees
•23 Days Annual Leave Entitlement, plus bank holidays
•Gift Watch
•Competitive salaries
•Bonus Potential
•Regular Social Events
•Company Pension Scheme
•Employee Assistance Scheme
Contact
Anoushka Dawson (anoushka.dawson@uk.swatchgroup.com)
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