About the job
Based in Worsley, Manchester we are looking to recruit an experienced Watchmaker to join our UK aftersales team.
At TAG Heuer, and as a member of LVMH Watches & Jewellery division, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting a luxury experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.
MAIN MISSIONS:
As a Watchmaker within our UK aftersales team, you will service and repair all types of quartz and automatic watches to the highest standard within expected timeframes.
You’ll support the department in providing an efficient and competitive UK after-sales service which appropriately reflects brand values and results in high customer satisfaction and brand loyalty.
…AS A WATCHMAKER
/ Completes a broad range of services and repairs to TAG Heuer and LVMH time pieces
/ Achieves workload targets within agreed timeframes
/ Maintains high quality of work, keeping returns to a minimum to ensure customer satisfaction and positive brand image
/ Proactively develops and maintains technical watchmaking skills
/ Attends in house and brand house training
/ Supports a collaborative and inclusive work environment where team members feel valued, respected and empowered to contribute their ideas and expertise
/ Ensures compliance with company and brand policies and procedures
…TECHNICALLY
/ Demonstrates proficiency in a wide range of watch repairs including in-house movements and chronographs
/ Uses knowledge and expertise to assess product and provide solutions for work to be completed
/ Demonstrates problem solving ability to support internal and external queries
/ Supports the development and training of other team members
/ Supports development of internal tools and systems
/ Stay up to date with industry trends, technical advancements and best practices through continuous learning and professional development
… AS A TAG HEUER AMBASSADOR
/ Ensures an outstanding service is offered to all clients
/ Embodies the TAG Heuer’s brand values and acts as a passionate Brand
Ambassador
/ Actively develops brand knowledge, completes trainings and builds effective support network
/ Stays updated on the watch industry and competitive environment
PROFESSIONAL EXPERIENCE:
/ WOSTEP or other watchmaking school accredited watchmaker or equivalent time served experience (ideally trained and experienced in working with chronograph movements)
/ Professional/career level watchmaking experience (Swiss/luxury brand preferable)
/ Experience of working as part of a team in a commercial technical department
/ Proven experience of working towards and achieving departmental targets
PROFILE:
/ Ability to prioritise and plan own workload in accordance with team goals
/ Able to work at a fast pace with a high degree of accuracy and attention to detail
/ Demonstrate an attitude of professionalism, conscientiousness and reliability
What you can expect from us:
Competitive salary, bonus, commission, pension, life cover, private healthcare and a dedicated internal training programme to guide you through your career and make the most of your talent. We encourage people of all backgrounds and abilities to apply. TAG Heuer is committed to equal opportunities, we foster and embrace diversity and inclusion within our teams.
LVMH offer and support a variety of Employee Resource Groups including but not limited to: EllesVMH (community for empowering women), LVMHPride (community for inclusivity and awareness for our LGBTQIA+ employees), LEAD (community for empowerment and inclusivity for LVMH Employees of African Descent). We promote and encourage building a community within your workplace, and with that a safe space for all.
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