About the job
Bench Jewelers are an integral part of the Shane Co. team. You will perform all requested and necessary work on jewelry to include setting, sizing, re-tipping, welding, soldering, polishing, engraving, cleaning, and other work consistent with Shane Co. standards of quality, service, and timeliness.
As a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our people get to share in our customers’ milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, fun, vibrant individuals who want to be a part of our dynamic company culture in a retail environment.
Our goal for you is to give you an employment experience like no other so you wake up and want to come to work every day! If you love being part of a team as well as providing personal attention to every customer, this is the place for you!
As a member of a high performing team, you will be providing exceptional service and helping team members do the same. Daily responsibilities may include:
•Ensuring the quality of Company merchandise and make and provide accurate assessments of merchandise quality and condition.
•Providing accurate assessments of merchandise quality and condition so that the company may make proper decisions on the best course of action.
•Maintaining the shop and personal workspace in a clean, organized, presentable, and efficient manner.
•Constantly pursuing personal and shop improvement and development by learning, sharing, and updating yourself on new and more effective and/or efficient jeweler skills, processes, and methods.
•Working professionally, efficiently, and courteously with all Store and Company staff, fostering teamwork and respect.
•Supporting other shops as well as our home office when there are work overflows or special projects.
•Consulting directly with staff and customers as needed to help ensure customer needs are met through the sales process and/or the repair process.
•Providing cost estimates for additional shop/ jeweler personalization options that the customer can entertain depending on desires.
•Communicating any opportunities for maximizing service, merchandise selection or other sales opportunities through your Visual Merchandiser and management team.
•2+ years of prior bench experience is preferred. Don’t have 2 years of experience but are interested in becoming a Jeweler? Talk to us about our Apprentice Jeweler program!
•High school diploma or equivalent is preferred or must be able to demonstrate good communication skills in both spoken and written English, as well as basic math.
•High level of visual acuity and manual dexterity are required for this detail-intensive work.
•Must have evening and weekend availability.
The focus of this role is working with others, building and maintaining relationships and championing company culture and values. Demonstrated ability to work in a fast paced and results-based job environment. Must be friendly, respectful, and genuinely interested in the success of the shop and the store. Must be able to work in close collaboration with all areas of the store. Leads by example in areas of personal character, values, commitment, organizational skills, and work habits.
The primary environment for this role is in assigned jewelry shop within a retail environment. The role requires close attention to visual detail and extreme manual dexterity. In addition, business is conducted using the telephone and computer technology. Travel is not required.
Why Work for Shane Co.?
Shane Co. is a family owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.
•We want driven and competitive people who help us satisfy our customers’ needs. In our stores, we work as a team to meet store goals. We award bonuses as a team, based on the entire store team’s performance.
•We focus on providing you a time off package that is very generous for the retail! It is important for us to be available when our customers need us, and since eCommerce is “open” 24/7, our store employees do regularly work weekends and evenings. However, you accrue 3 weeks of vacation in your first year! In addition, you also earn 6 sick days per year. We are closed on 7 holidays (unlike most retailers), AND we pay you for one volunteer day per year! The longer you work with us, the more vacation time you earn.
•Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them.
•We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense. We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets!
•We have benefits focused on you AND any family member (Partner, children and even your parents!) including counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills!
And, of course, we offer a generous discount in our stores or online for you AND your family members!
How We’re Keeping You Safe
At Shane Co., we take the health of both our employees and customers very seriously. In light of the COVID-19 pandemic, we’ve gone above and beyond to implement new health and safety measures in all of our stores and offices. This includes:
✓ Installed Microbial Reduction System That Removes Viruses & Bacteria from Air & Surfaces
✓ Masks Available for Customers if Requested
✓ Enhanced Cleaning Measures
✓ Readily Available Hand Sanitizer
Employer will not sponsor visa or work authorization.