The Retail Expert, Watches will report to the Director of Experts. Key areas of responsibility include facilitating the authentication, diagnostics, and repair of timepieces as well as overseeing the tools, processes, and equipment, utilized by the company’s watchmakers. This position will service watches within our retail store and interact and engage with customers to communicate nuances of watch repair and service options and choreograph communication across multiple internal teams to execute a seamless consignor experience and a frictionless production pipeline.

watch repair

What You Get To Do Every Day

•Accountable for assessing the condition, authenticity, and functionality of timepieces personally worked on within our retail store.
•Accountable for diagnosing and performing service on timepieces of basic to moderate complexity to restore them The RealReal standards of accuracy and functionality
•Accountable for coordinating the necessary communication between all watchmakers, clients, customers and operations personnel, to receive approval on needed repairs and process accordingly
•Provide accurate and expedient simple adjustments and regulations to mechanical movements as well as battery replacement on quartz models and link additions/removal.
•Work closely with Expert Service leaders to assist in any requested educational or training initiatives
•Partner with Expert Service leaders to scale and diversify the growth of the company’s watch repair and service initiatives

What You Bring To The Role

•Ability to execute on communication systems
•Adept at working with technology solutions to increase productivity and efficiency
•Polished in verbal and written communication
•Ability to handle multiple complex, time sensitive situations
•Demonstrates the skill and willingness to take initiative and to proactively anticipate organizational needs including the ability to meet external and internal deadlines as required.
•Degree or certification from relevant watchmaking educational institution
•3-5 years experience repairing timepieces
•Brand certification from major watch brand a plus



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